LolaShoetiqueReviews of lolashoetique.com

I've shopped Miss Lola before and loved it and had plans to shop in the future too. Although, I had to ship two shoes back because one did not run true to size and the other did not look as I expected based off the picture. Even though I wanted to exchange and buy other stuff too, I was told I could not be refunded my shipping cost in any way. Even as a gift card or a discount or anything. Oh, and the shipping I had to pay came out to be almost the cost for both shoes... This poor customer service definitely changed my opinion about shopping through this site again... won't ever shop here again.

I ordered shoes from Miss Lola on 5/22/2019, and the company is refusing to refund my money, only offering a store credit, which I do not want because I will no longer be ordering from this company anymore. I used the discount code LolaBabe because it was offering 25% off. I have used multiple discount codes with them previously and have never had an issue in regards to a refund. I returned the shoes because they were way too small. My foot was hanging off the back, which seems to be a recurring problem with their sizing, never true to size (I am a true 9). I went to return them, but I noticed that they did not insert the returns card that is supposed to be with every order in case they needed to be returned. Therefore, I emailed customer service on 6/4/2019 requesting the card so that I can return the shoes. Nowhere in that email did it state that I would not be refunded my money or will be receiving a credit because I would have just gifted the shoes to someone else instead of losing out on money. The shoes were delivered back to the company on 6/12/2019 and after seven business days, I finally received an email in regards of my refund status. In this email was the only time I was informed that using the code LOLABABE would result in me not getting my money back. I responded to Francisco that this information was not posted on the site anywhere when I placed my order. I have ordered from this company multiple times and never have I seen this information on the website. It is not on the returns page, it was not on the confirmation page or email, and it was not in the email when I requested a returns card. He stated that it was on the banner, which I did NOT see. When he sent me a screen shot of the banner, it was in tiny script that you would have to zoom in a lot to even see the fine print and it is written in the lightest color that it is nearly illegible to read. I could barely make out what it was when I zoomed in as much as I could! Francisco was no help at all and was quite rude coming from a customer service standpoint. I would like my money refunded back to me in total, not a store credit because I will NEVER buy from this company ever again. They have honestly lost a customer forever.

Would rate zero stars if I could. Miss Lola is terrible. My package was stolen (possibly by the USPS delivery person) and once I sent an email I was told an “investigation” would be opened. This investigation took about two months just for me to be told usps shows my package was delivered and a refund will not be applicable. All I was offered was a credit (mind you the shoes I ordered are no longer in stock). I’ve shopped with this company several times and have spent too much money for this to be the way they go about rectifying situations with their customers. Will NOT be purchasing from this company ever again.

Miss Lola is the worst!!!! Everything is always out of stock and the shipping is awful!!! It’s takes a whole week and a half and I’m only 2 states away the heck?! Ugh 😑

Seriously so disappointed with this company I expected so much more than this being that influencers brag so much about this company. I ordered 2 shoes one shoe size 8.5, the other size 9. The 8.5 fit perfectly but somehow the size 9 fit too SMALL, I really believe that they sent a size 6 not a 9. It cost me $20 to send the shoes back and I only got about a $7 refund towards store credit because I applied their coupon code which they do not advise ahead of time that if you use their coupon code you will not be eligible for a refund back to your original form of payment. Maybe this store is only good if you live in California and can personally go there, not good for people who can't personally visit their stores. So disappointed I even followed the CEO on IG.

I ordered shoes that was suppose to be next day delivery UPS delivered them incorrectly I had a trip next day and never received my shoes. I asked for at least my shipping back due to the time delay and was told it’s not their issue that’s terrible customer service they should have least contacted ups to see what happened I paid more in shipping then what the shoes were even worth def would not recommend they don’t care about my shipping issue nor even tried to see if everything was ok won’t EVER buy from them again. Good luck im still trying to get my shoes and it’s been days !!

So I ordered some heels I opened the box pulled them out and the heels had toe prints on them!!!! Not only that but you could tell they had been used! The bottoms of the shoes had scratches on them. They were definitely worn!

Ordered a shoe that was a size too big. Contacted them, of course they have a no refund policy (please always read the fine print) I returned the shoes & was told I’d receive store credit was 35.99, the store credit ACTUALLY only turned out to be $7. They have scam written all over them!