LolaShoetiqueReviews of lolashoetique.com

This company has definitely lost a loyal customer for good! To not give someone a refund based on them using a discount code is utterly ridiculous! Just give me my damn money regardless of what discount code I used! I paid $50 for my order and you’re telling me I can only get a credit for it? NEVER, I REPEAT NEVER AGAIN will I give this company anymore of my time, and or hard earned money!

Worst customer service!!! They are always offering a discount on there shoes because they are cheap they won’t last long!!! And don’t trust them I got a package recently stolen from ups and I never receive and they didn’t do nothing about it!! Don’t order be careful go somewhere else

Beware of their shady return policy before ordering online. Any business that refuses refunds for any reason shouldn't be trusted. The shoes I ordered were incredibly small and were in no way my size but according to their stupid "policy" I can't get my money back. And why would I want store credit if I now know I won't be shopping here anymore? Trash. Don't give this company any of your hard earned money.

I'm about to purchase 24 pairs of shoes for my dance group and I'm so afraid that the shoes will arrive incorrectly or I'll need to exchange sizes, and I'll be slapped with a very painful task at hand. Thanks for all the reviews I'll go elsewhere I think!

DO NOT order from this site!! BUYER BEWARE!! Their sizes are not true to size & poor quality...when you want to ship back it’s at YOUR expense and they will either give you store credit (which you don’t want) and then if you call for a refund they charge you a 15% restocking fee!!

I ordered a size 9 in a heel. They sent me a 6. I said to myself okay it was clearly a mistake. I emailed them, sent them proof and pictures about how this couldn’t be a 9. I even had a coworker who was actually a 6 tru them on. They insisted that it was a 9 anyway. I just kindly returned them, they have horrible customer service.

I was really excited about this company but will not shop again! I ordered 2 pairs of sandals, one of which fit and the other didn’t (my heel is hanging off the back and that’s because I sized half a size up). I used a discount code for 25% which I thought was cool that they always have codes you can use for $$ off. Well I wanted to return the shoe that didn’t fit but I paid with Afterpay and didn’t know how that worked. So I emailed customer service and Francisco was very prompt in his response. Told me that because I used a code I could only get store credit and that I would have to pay for my own shipping label (which I’ve never known a company to do that). It will cost me about $15 just for a label and then my sandals after discount were about $23 so that’s $38 that I will not be getting back just for a credit of $23 for what? Just so the same thing can happen again? No I won’t be taking my chances sorry. Going to sell my shoes on the side to make my money back and never taking the risk again.

I placed an order with Ms. Lola when I opened the package it was not what I ordered called Ms. Lola and was told to send package back but there was no return label and post office does not make return labels I have never bought anything online that does not come with a return label and after pay is no help either I'm going to call the better business bureau and find out if this is legal I'm not going to stop till someone listens I'm not just going to give away 80.00 dollars like that I'll let you know the outcome 😡😡😠!!!