Sue R.
Total lack of customer service!
As with many of the other reviews, my main frustration was with the sales pitch, delays and misleading information. Not a great customer experience. Prior to signing up, I spent some time on webchats confirming what I would be receiving, that everything was editable/scaleable and that I would have full copyright. I was told yes, yes and yes (although the words used were '100% ownership rights'). In my original brief I provided some information around a symbol I would like to see in the logo and mentioned I wanted copyright. After receiving the initial designs, I even provided an example of something I'd mocked up myself using the symbol. Both times, the requested symbol was totally ignored. I had to follow up several times and often only some of my questions were answered. After agreeing on the final design, I was offered copyright and '21-ready-to-use artwork' designs at a cost of ONLY $399. When I replied with the details of my webchat stating that I had no intention of paying for copyright, I was told that 'full ownership' and 'copyright' are different. I was told this information isn't mentioned upfront as they don't always know when a client wants it. What a load of rubbish - I asked right at the beginning! I was also told the logos could be edited using 'free' design software that I could download. Well, the free (?) software is a 7-day trial version and is more suited for designers and not the average individual. Again, misleading information! I am happy with the final design, but it took 18 days from signing up to delivery of the final files.