LogoMajesticReviews of logomajestic.com

LogoMagestic is full of nice, enthusiastic individuals, but this company is all over the map in terms of process, offerings, and follow up. I own a small business and went to them with one request and paid $57 for a logo package. I admit giving them bad direction at first, but once we got rolling, it was totally unclear as to who was in charge. Someone would call me to try and up-sell me, I gave a bit of feedback to this person and the next thing I know, that was my revision request. When I asked for their revision process, I got a call...but it was obviously from someone in another country acting like they were in Florida. They're not. People in Florida don't make business calls at 6pm PST (9pm EST). When I asked pointed questions: How many cards do I get? Are their different quality cards avail? ...all that I got back were emails and calls that were more to sooth me, rather than directly answer me. They also put a lot of emphasis on pressuring for 5 star reviews before the work is done. ...and is my work done at this point? No idea. I still have questions floating out there and am moving on at this point. The one bright point is the fact that I was ultimately happy with my design...but everything else gets off-track very quickly.

Below is the email exchange that ended our relationship after nearly a month: "Mark, I don't get it. Logo Majestic did not add value in the font or design of the words, you had to ask me what font was used... I had to design the artwork and then had you digitize my art. So, my art and my friend's font. I gave you a sample of what I wanted the tips to look like and I gave you the rule of "No Straight Lines". Still, there are straight lines... With samples and logical rules Logo Majestic STILL has not delivered what I asked. Tell me the value you have added to this design. Everything else in my project is going so smooth; my Logos have become a running joke. Thankfully, I have CS4 and my friend has fixed the art and extracted the design to vector image I have ordered business cards and promotional items. I need to know why I should keep you on this project. I am quite disappointed. The rest of the package I can do just as I have done the rest. Unless you can give me a compelling reason you can just give me a credit. This is exhausting. I need an answer by noon, it is 8:00 am now." (Next Day and I am furious at this point about the neglect) Mark, Since you could not could not give me an answer and clearly I am not satisfied I would like a full refund. Really, No call in a full day? I have known people like you. Amiable in nature and would say they will do anything but they all fell short too. Over promise under deliver. Really, none of it matters, I want a refund. I can't do business with the likes of your company. This was a HORRIBLE experience! Regards, James J Chapman President Psydon Watercrafts LLC **** Gulf Shore Blvd Naples, FL 34102 239.***.**** (Their Response) Hello James, Thank you for your email. We deeply apologize for all the inconvenience caused from Logo Majestic. We also regret all the delays and bad artwork created in your case. As a business with genuine professional practices, we have processed a full refund for your paid amount of $220.00. The refund has been successfully processed and the money should have been reflected in your account as of now. Please do let us know in case of any questions or concerns. Thanks!" ******************************************** (The refund does not make it all better. I don't get my time back!)