LogoGrandReviews of logogrand.com

As the old adage goes, you get what you pay for... and I certainly had a low-budget experience with logo design from logogrand.com. TL;DR version: atrocious customer service, complete lack of creativity, feedback on design briefs ignored, and an overall bad experience. In addition to my original brief, I provided copious feedback, examples, mock-ups and even fonts I liked during editing rounds and the designer mostly ignored these. When I expressed frustration and dissatisfaction after several rounds of edits because we were no closer to getting what I wanted, I requested that we end the process and a refund be issued. Since it was clear I wouldn't get a logo that I actually wanted from logogrand.com, I actually created one that I liked and was happy to use it. I received the most unprofessional response from Jessica Brown, who was assigned to my account - and she basically threatened legal involvement (in the exact words used, 'we will go legal') because I was unhappy with the work provided. She then went on to take phrases from my previous emails out of context to make it look like I had said things that were the complete opposite of what she claimed. All of this was written alongside her claiming - and this is a direct quote - 'we believe customer satisfaction is the highest priority. :)' In addition, she wrote 'I personally urge you to provide inspirations or reference images for your logo, as I believe brief is not enough now in your case'... and yet I had provided three mock-ups, 32 font preferences, a pinterest mood board, and more than 50 examples of existing logos that I liked. It was only after I raised a complaint about this absolutely unacceptable approach to customer service that someone more senior stepped in to assist. The end result was basically the logo that I had already designed... and even though it wasn't 100% what I wanted - probably not even 60% of what I wanted to be honest - I was so fed up with the process that I accepted one of the logos just to move on with the process of launching my business.

Still waiting on my business card refund. Had to go with another web builder due to lack of communication. Had to change my email and web address on cards. Promised refund of $299 several months ago. 6 emails sent to billing and no response at all!

Logo Grand has been very helpful with the logo design process for my company Commerce Kings. The project has been very smooth with quick turn around time. James Morgan was the project manager assigned to me and was very helpful and professional from start to finish. Logo Grand works with you to their fullest capacity. Reputable and legit. Definitely would recommend.

They do amazing work!

LogoGrand was a great access to my business. My project manager, Jessica Brown is amazing! She was patient with me and easy to reach. She answered all of my questions and made sure that I was satisfied with my design. My logo designer, Oscar, was fast with accommodating my request. I truly appreciate the LogoGrand team for all they did for business! I will recommend them to anyone. -Pure Health Medicine

It was a pleasure to work with LogoGrand, Jessica Brown (project manager), Mary Keen (art designer), and the team. From beginning to end they provided me with options for my business logo, were open to feedback, and didn't require me to baby step them through the process. Initially, another logo designer wasn't able to execute my vision, however, LogoGrand came through with bringing my vision to life. They are very professional and communication is quick and seamless. I would do more business with them in the future.

They did everything I asked for in designing my logo the way I wanted it. The communication was great and designing my logo did not take more than a week. I am very satisfied with how well they worked with me and I hope to continue working with these guys I definitely would recommend to anybody who needs a logo design or anything. Thank you guys!

It was great experience fast and they had form to help you decide what kind of log you want and then give you options my project manager is Jessica brown