LogoGrandReviews of logogrand.com

This company is a total rip-off. Don't be fooled, and they lure you in with big promises for an inexpensive price, then keep up charging you to death and deliver nothing.

As the old adage goes, you get what you pay for... and I certainly had a low-budget experience with logo design from logogrand.com. TL;DR version: atrocious customer service, complete lack of creativity, feedback on design briefs ignored, and an overall bad experience. In addition to my original brief, I provided copious feedback, examples, mock-ups and even fonts I liked during editing rounds and the designer mostly ignored these. When I expressed frustration and dissatisfaction after several rounds of edits because we were no closer to getting what I wanted, I requested that we end the process and a refund be issued. Since it was clear I wouldn't get a logo that I actually wanted from logogrand.com, I actually created one that I liked and was happy to use it. I received the most unprofessional response from Jessica Brown, who was assigned to my account - and she basically threatened legal involvement (in the exact words used, 'we will go legal') because I was unhappy with the work provided. She then went on to take phrases from my previous emails out of context to make it look like I had said things that were the complete opposite of what she claimed. All of this was written alongside her claiming - and this is a direct quote - 'we believe customer satisfaction is the highest priority. :)' In addition, she wrote 'I personally urge you to provide inspirations or reference images for your logo, as I believe brief is not enough now in your case'... and yet I had provided three mock-ups, 32 font preferences, a pinterest mood board, and more than 50 examples of existing logos that I liked. It was only after I raised a complaint about this absolutely unacceptable approach to customer service that someone more senior stepped in to assist. The end result was basically the logo that I had already designed... and even though it wasn't 100% what I wanted - probably not even 60% of what I wanted to be honest - I was so fed up with the process that I accepted one of the logos just to move on with the process of launching my business.

Still waiting on my business card refund. Had to go with another web builder due to lack of communication. Had to change my email and web address on cards. Promised refund of $299 several months ago. 6 emails sent to billing and no response at all!

Don't use their service! They just use the same icons that you see in any drag and drop logo Web design website, They say they will refund if you are not satisfied, but its a lie, they will not. Their designs are really really weak. If you are looking for professional custom design, don't use it.

Don't believe the positive reviews. This company is not only incompetent but a bunch of liars. I had a job done and may have to abandon it. This after spending $200. Here's my list of the problems I had with Logo Grand: 1. They appear to use multiple designers, most of whom are both foreign and incompetent. I would send detailed emails, some with PDF attachments of what I wanted, and either nothing would happen or more often than not, they failed to follow directions. 2. Turnaround time sucks. Total job took about six weeks and I am now dealing with still more problems. List me list two: a. When I went to print out the letterhead sample, my printer complained that I didn't have the right paper size. Upon examining the file's properties, page dimensions were something like 10.47 x 8.12 (who knows?). b. On top of that, when I adjusted the default paper size to Letter, everything moved. Don't know why but it took at least an hour to correct it. c. I guess that the final artist on my letterhead is Spanish. Why? I had this strange problem that when I went to spell check my work, MS Word used a Spanish dictionary. I called Microsoft technical support and after re-installing Word, the tech concluded that when the sample letterhead, the one I would use as my template, was created, it was done so by someone whose default dictionary was Spanish. This information was embedded in the logo created by the artist and could not be corrected by Microsoft. 2. Because they kept screwing up, a Ronald Wayne, my contact tried to suck some cash out of me. Though they say on their web site that the customer owns all rights to the work, he tried to get me for another $150 by saying that if I wanted to trademark my logo, I needed an original certificate of origination that only Log Grand could provide. Something seemed wrong, so I called Vista Print. The Vista Print guy was confused and said my receipt was proof that I owned the work. I wound up not going for it. 3. BTW, since it was some time before I discovered the problem with the Spanish dictionary, Logo Grand has not responded to my requests for a fix. Avoid this company like you would avoid AIDS.