LogistimaticsReviews of logistimatics.com

Purchased several devices for asset tracking. Multinational corporation in the hospital product sector with significant presence on every continent. First started using Logistimatics services in 2019 and was pleased with the hardware, software, and customer support. Since the beginning of 2022, customer service is non-existent, the app for iOS is buggy, and the web portal crashes repeatedly. We have been stranded for weeks waiting for a response from the client care team, as we're not able to generate a report from any of our devices. While waiting to be contacted, the 90-day window for data retention expired, and our data was lost. We've been given the runaround on billing, generating invoices, getting help with the online portal, and the logistics of receiving product. They've removed a customer care telephone number from their website, and left us with bots instead. The company is in an absolute nosedive; we will be returning our units, and will not recommend to our other sites of operation or our partners.

Update is garbage the last version worked FINE . Nothing works , audio not connecting with phone number provided and the site is very different and difficult to navigate.

I purchased a hard wire tracker from them. It has had issues from day one tracking movement. So I open ticket so it could be fix. So 35 open tickets latter still not working! There is no one you can talk to. So after months of trying to get this resolved I ask for new tracker to replace defective one. I was ignored! Then ask for refund they then lied to me ! First they said the subscription had one day left could help me ? I’m like I have set up automatic payments monthly do that’s impossible! Then they said it’s past 90 days ! Or corse it is you been trying to fix this pos since I installed it ! This company will not stand by there products. It it fails they want you to buy more ! I was not even offered a discount for new tracker. No help was offered just emails saying they are looking into it ! Don’t buy don’t buy !!!!

No communication

It worked ok for about a month. I got it to put in my work vehicles to keep track of employees. I have watched them go from property to property and the gps doesn't record any movement.

My GPS want connect and ever time I call the number it takes a minute off..its say unable to connect or something I have contacted the people and a email back but problem is still not corrected.i did what he told me to do to tracker but it's still malfunctioning and they have not contacted me again since the last email.nor do I have a number to call to speak with a live representative for logistics so my experience is not even one star at this point its zeroes

I've written to you but nobody returns my request....and I haven't been able to use the full services. Please reach out to me.

Was never told that you don't provide the airtime anymore with our packages it was very disappointing