LogistiCareReviews of logisticare.com

They came early to pick me up.They told my CNA if they leave they will not come back.My appt was at 12:45 pm I got at the office at 11:55pm.My doctor was nice and and saw me at 12:20. And done at 1pm.I call UnitedHealth transportation and let them know I was picked up early and my appointment was done early can you call my transportation to pick me up.One hour want I called again UnitedHealth transportation and they said a driver will be coming to pick me up.Now I am in serious pain another hour goes by so it’s two hours call you know healthcare transportation and the representative tells me they have no wheelchair van available to pick me up and they may have to come with a vehicle not equipped for a wheelchair. I’m like what do you mean they took me here with the van and I’m in a wheelchair I know I’m not the only one in my area that’s in a wheelchair so now I’m getting mad anxiety freaking out he said just wait and the van will be coming and I was like a wheelchair van right I couldn’t get a straight answer. The third hour I call and the driver showed up when I was on the phone wheelchair van came. Through this ordeal I made five phone calls to United healthcare transportation to get a ride home ,I knew the driver and he felt so sorry he kept apologizing even though it’s not his fault it’s the company they give the drivers our names at the last moment I feel sorry for them Because the people who run the company make they Employees so stress because they are constantly adding people to their list at last minutes.The employee Apologize and say they call them when they was in Stuart a hour away to pick me up.This not first time one time it was the representative from UnitedHealth care transportation I was going for chemo and they only put in for drop but no pick up. One of the employees didn’t want me to be there because everyone was going home he called united healthcare transportation and they told him I will have to wait to11pm to mevpick up.The employee couldn’t believe it.He finally found a card for wheelchair van taxi.It cost 20.00 dollar for 15 min drive but he was my angel he even pay the driver to take me home. It sucks I didn’t ask for primary progressive multiple sclerosis but have to fight to get home after the doctors it should not happen.Why cause else more stress on people who are not well.They are supposed to help else to go to our doctors should only wait 30 min the most to be pick up.They should not be picking else up early knowing we will have to wait our turn,

Zero stars. They made me miss two doctor appointments in a row. Both times, their excuse was the same when I called to ask where my ride was. Their excuse: "The driver was there to pick you up and tried calling you. You didn't answer the phone, so the driver left." Then I tell them that "I have been standing outside with my phone in my hand. NOBODY WAS HERE TO PICK ME UP, NOBODY CALLED ME!" Then their response is the same as usual: "We can send another driver, but it might take up to 3 hours for the driver to arrive." Well, what good does that do me when my doctor will be closed by the time the driver picks me up to see my doctor? These are serious doctor appointments that these drivers are failing to pick me up for! This is not a joke! Get with the program and stop lying to me, Logisticare/Modivcare!

Terrible service doesn't deserve 1 rating.Twice this week they was a no show to pick me up for my appointments . THEY GAVE ME A REFERENCE NUMBER & TIME TO PICK ME UP.THEY ALL LIE ,& DON'T PUT YOU ON THE LIST

Left me stranded for two hours after my doctor's appointment. When you call to book a ride, you are easily on hold for an hour. Then when someone finally answers, they're rude.

I wish i did not have to give 1 star your company left me at drs for 8 hrs and after numerous calls and promises of a supervisor calling me back which never happened Stellar God bless them had to come get me i will be making complaints to Tallahassee the news channel here and talking to an attorney. This is a case of elder abuse, Neglect and is totally wrong i called driver after appt. He told me he was otw n never showed up your company can never make this right but i am gonna try to own this company when i get done

This transportation company is horrible because my mom missed 2 appointments since the transportation never arrived. The transportation used by this company is cheap since they use yellow cab. These cars are disgusting and have a bad smell. drivers don't want to wear a mask.

If I could give zero 0 stars I would. 1 star is too many for this organization. The driver is using the GPS as well as me directing him. And he still goes the wrong way. Telling me he’s using the GPS. They’re unprofessional! They were 1 hour and 25 mins late. They arrived with a miniature wheelchair, too small for me to use. The hospital was nice and allowed LGTC to take one of theres in replacement. I’ve used LGTC in the pass to get to Chemotherapy treatment and the service was the same “horrible”. This driver is inexperienced he’s having issues staying in and out of the lanes. And having trouble keeping up with the speed limit. He keeps getting wedged in between the trucks. This is TOO SCARY once I’m safe and stationed I will be sending this to their manager. I’m sick and should not have had to endure any of this turmoil. He’s rude when speaking to me very dismissive he ignores me. Exactly how we got lost b/c I said you’re going the wrong way and he said I’m following the GPS I said yea the wrong way. Now I have an extra 26 mins to my drive to ride in excruciating pain and uncomfortableness. DO NOT EVER USE

Hello my name is Kevin lopez I've been riding with Angel's Transportation llc out of turlock ca through logistic care for 1 1/2 years I decided to end it yesterday because I would always get a phone call from fabian the partner owner of Angel's Transportation llc telling me my pick up time for the next following morning it never was the same pick up time like I had requested from logistic care also he would have me picked up then it's off to picking up two other people we would drop them off to dialysis then take me to my appointment since it's in and out for me after I would get back in the care it's off to another town picking up 2-3 other people taking them to aegis methadone clinic waiting 15-45 minutes for them to dose and taking them back home finally after all this I would be taken home my appointment is only 16 miles from my house I am only 3 minutes in and out a ride that should only take 40-45 minutes takes up to 3 plus hours because he wants to fit as many people in the care on one single trip which isn't allowed by logistic care ride policy there is not suppose to be doubling up on rides being covid-19 is around angel Transportation llc is putting alot of us at risk of catching covid not just us who needs the ride but also the family members we come back home too ! I hope logistic care and others in stanislaus county reads this Angel's Transportation llc is bending the rules big time behind logistic cares back