LogistiCareReviews of logisticare.com

This is the most unfriendly, uncaring, group of telephone customer service representatives I have ever encountered in my life! Where do they get these people from? Awful experience! Can I rate them a -O?

If I could give zero stars I would. Modivcare/Logisticare only changed its name. It's still the most unprofessional, incompetent unreliable company ever. They'll lie to you saying you have a driver, and day before trip, they'll say they was unable to secure you a driver. I schedules almost 30days ahead, but still no driver. They request 24hr notice if we cancel but they said they have until 6am the day of trip to find a ride. Then expects me to find someone to drive me 50 miles for $14 & change. Of course they say it's only 46 miles. If you send for gas reimbursement, it's usually denied for something that has nothing to do with you. For instance they said they sent a Lyft for me, well I never rode a Lyft a day in my life. So trip wasn't paid. I wish we could cancel contract with them for a reliable, caring company. These people do not care

This company is horrible does not pay enough for the work that you do. They do not appreciate you or your work. Worked here for a year was not worth it. I was so stressed working at this job. Need more pay & better management.

There should be a zero star option to review this company. They are taking advantage of transportation providers and the clients. Insurance companies should look for other Medicaid brokers if they really care about their members. There are other brokers that perform way better than modivcare.

This is a very sorry company! Unprofessional, no communication, I had to skip my Dr. Appointment as a result of my driver no show! Had to wait weeks on another appointment.I was abandoned at the hospital for 6 hours because the driver wouldn't Waite a few seconds for me to come from the lobby! I was sitting by the window, I saw her driving up,as I made my way through the revolving door I saw her cruzin a long, she never stopped!! I called Modivcare about 5x was promised a new driver, it never happened,all I got after that was promises and lies! I had to pay someone to come and get me!

If I could leave no stars I would. They scheduled my mother in law a ride to her doctors appointment which also would need a ride home. When she called to be picked up they told her that hadn't been scheduled and would have to find another way home. I proceeded to call and was told her ride would be there at 330pm. It is now almost 630pm and my mother has been told and I have been told 4 times her ride is on its way and still never showed up. She is disabled and having appointments for a surgery she needs for a bad back and they left her sitting waiting for over 3 hours and jusy never showed up. We were not able to as we were out of town. The reps on the phone were terrible and this isn't the first time things have been Terrible. Worst company ever and should be sued for making disabled people left to figure out a ride because they don't want to show up as arranged. Makes me sick!!

Terrible! Unreliable. My mom cannot up and down the stairs and miss several appointments due to miscommunication. Notes left unread so transportation shows up unprepared. This last ride, the driver said some rude things in front of my mom. I was in tears when I reached home. If I could fly, I would take my mom to her appointments.

Can you believe this I'm filing another review on 11. 11 2021 I had an appt rx blood urine 5 days in advance MY APPT YESTERDAY AGAIN NO ONE SHOWED NO CALLS UPON CALLING I WAS TOLD 10 MINS AGAIN 94 MINS STILL NO CALL NO SHOW NOW IV MISSED 11 APPTS 9 WEEKS TERRIBLE TERRIBLE NO EXCUSE I'VE NOW BEEN LET GO FROM THE SURGERY DR ,CENTER QUOTE YOU DON'T HAVE RELIABLE CAR TRANS WE CANT KEEP RE SCUDULING SIR BECAUSE OF MOTIVCARE & BAD SERVICE THEY GIVE ITS WRONG TO DO TO SOMEONE !!