Lofty is an expert-reviewed, online marketplace for valuable fine art, antiques and collectibles. Each Lofty item is reviewed and valued by Lofty's carefully selected network of experts, which includes qualified appraisers, current and former auction house specialists, reputable dealers, and other art world professionals with decades of experience evaluating items in their specialties. We believe buying art and antiques should come with complete peace of mind, and stand behind this commitment with a 5-year Authenticity Guarantee and a 100% Money Back Satisfaction Guarantee within seven days of delivery. Building sustainable, trusting relationships with clients is Lofty’s top priority.
Lofty (lofty.com) has 140 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Patricia K.
Geen contact te krijgen met dit bedrijf,je krijgt antwoord via AL maar verder blijft het stil,heb een short beschadigd gekregen wil hem ruilen maar geen gehoor helaas gelukkig via klarna besteld dus ik wachten zei moeten ook wachten op hun geld. Maar wel jammer want over het algemeen is de kleding heel leuk.
Jacob C.
The program doesnt really work as advertised and its very pricy for something that is broken half the time. Its awful trying to get any troubleshooting resolved. I basically am paying for a standard CRM at this point but 4x the price of any other program out there. Super disaapointed and would recomend you look elsewhere.
Sarah W.
Horrible company absolute scammers with the WORST customer service. They sign you up and don’t reply to your emails. You have to reach out many times for a response. The only time they actually responded was when I threatened to cancel. I run a huge business between two key markets and had high hopes but had the absolute worst experience. Terrible people no ethics.
E B.
Er is geen contact te krijgen met dit bedrijf. Ze sturen kapotte kleding en je krijgt 0,0 reactie op je mails, appjes en alles is met AI. Waardeloos bedrijf. Ik weiger verzendkosten te betalen voor een jurk waar zo veel halen aanzitten dat alles al beschadigd is.
Lesmore M. B.
I rarely leave negative reviews, but my experience with Lofty was frustrating enough that I think other agents and brokers should be aware before committing. I signed up expecting a professional onboarding experience, responsive communication, and timely website delivery. Instead, the process became a cycle of missed timelines, inconsistent communication between teams, unresolved support issues, and a lack of accountability. The biggest issue came when I discovered a charge related to an A2P/texting registration workflow that I did not knowingly authorize. Rather than approaching the concern collaboratively, the responses I received were defensive, dismissive, and focused more on proving me wrong than actually understanding the customer concern. At one point, a team member openly admitted they chose to resubmit something on my behalf without first contacting me because they “assumed” I would want it done. That alone was concerning, but the overall customer experience made things worse: Missed website draft deadlines Multiple contacts out of office simultaneously with no transition support Delayed and fragmented responses across onboarding, support, and website teams Billing confusion that took over a week to address Communication that often felt adversarial instead of customer-focused As someone who has led customer support and operations organizations professionally, I understand that mistakes happen. The real test is how a company responds when concerns are raised. Unfortunately, I left this experience feeling unheard, blamed, and undervalued as a customer. Ultimately, I decided to cancel the relationship and move my business elsewhere. I hope Lofty improves its internal coordination, communication standards, and customer care processes because the current experience did not align with the premium platform and service they market to real estate professionals.
The Jacques T.
I am hoping to resolve this directly with Lofty CRM. I signed up based on the understanding that texting would be unlimited and that I would not be billed until the feature was fully functional. Unfortunately, after approximately 4 months, texting was still not properly set up despite multiple attempts to resolve the issue. During that time, I was billed even though the service was not working as described. When I chose to cancel due to the lack of resolution, I was still held responsible for additional contract charges. I would appreciate the opportunity to have this reviewed and corrected, including reconsideration of the charges given that the core service was never fully operational. I am open to resolving this directly and would welcome contact from your team.
Mevrouw M.
Heel erg slechte klantenservice, ik wacht al meer dan 3 weken op een terugstorting! Nu snap ik ook waarom zij niet met klarna of riverty werken, simpelweg omdat je na verzekerde verzending alsnog kunt fluiten naar je geld
Mrs Linda Y.
I have a very large loft, we decided to do half for now which is what we could afford. The team arrived punctual, very polite and considerate about my property. This is the second time I have used lofty solutions last year they installed loft ladders. Definately value for money, would definitely recommend them.
