Lockedin AIVersatility for All Online Interactions Whether conducting an interview or any other professional meeting, LockedIn AI's tools enhance communication, ensuring clarity and confidence.
Lockedin AI (lockedinai.com) has 117 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Claim this listingEducation Services · New York, New York
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Education Services · New York, New York
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Education Services · New York, New York
Excellent
Education Services · New York, New York
Excellent
Showing 26 reviews with 1 star · Clear filters
Ka G.
My account has been locked. They locked my account without any explanation.
Response from Lockedin AIJun 15, 2026
Hello, We're sorry to hear about your experience. We understand how frustrating it can be to lose access to your account. Please reach out to our support team at [email protected], so they can review your account, explain the situation, and help resolve the issue as quickly as possible. The LockedIn AI Team
Adem B.
I am sharing this experience to warn other European customers about their billing practices. I recently purchased a subscription to LockedIn AI ($69.99). Shortly after, I formally exercised my 14-day right of withdrawal under EU Directive 2011/83/EU. Customer support explicitly refused the refund. They claimed that because I had accessed the platform, their internal "Refund Policy" made the purchase non-refundable. However, under EU consumer law, an internal policy cannot override statutory rights. To legally waive the 14-day withdrawal period for digital content, a merchant must obtain an explicit, separate consent at checkout (e.g., an unticked checkbox). LockedIn AI does not implement this mechanism. Despite clearly pointing out this legal requirement, they stood by their refusal. They only agreed to process the refund after I escalated the issue to my bank and an official dispute (chargeback) alert was issued to their payment processor. The tool itself may be useful to some, but the company actively attempts to bypass European consumer protection laws and relies on customers giving up. Proceed with caution
Response from Lockedin AIApr 13, 2026
Hello Adem, Thank you for sharing your perspective. At LockedIn AI, we follow a structured approach to billing and refunds in line with our terms and the conditions agreed to at the time of purchase. Access to and use of the platform is a key factor in how refund requests are evaluated. We also implement measures during the checkout process to ensure users are informed about the nature of the service and applicable policies. Interpretations of regulatory requirements can vary, and such matters are typically reviewed through the appropriate formal channels when raised. If there are any additional questions or clarifications needed, our support team remains available to assist. The LockedIn AI Team
server X.
Warning about LockedInAI – the worst product ever, with very poor service, where reported failures were not acknowledged and refund requests were declined despite the product not performing as expected
Response from Lockedin AIFeb 19, 2026
Hello, We’re sorry to hear that your experience did not meet expectations. At LockedIn AI, we take performance concerns and customer feedback very seriously. We aim to provide reliable service and transparent support, and it’s disappointing to hear that you felt your reported issues were not properly acknowledged. Regarding refunds, we always review requests carefully in line with our policy, but we’re more than happy to re-evaluate your case to ensure everything was handled fairly and correctly. Please reach out to our support team directly with your account details so we can investigate this further and work toward a resolution. Your experience matters to us, and we’re committed to improving wherever needed. Thank you for bringing this to our attention. The LockedIn AI Team
Non-dev
It's not for all "job-seekers" as they say on the website. I can't speak on behalf of developers, but the generative AI answers aren't helpful for my job interviews. It feels scammy because it's so expensive even for one time use *EDIT* The business is trying to flag all bad reviews on Trustpilot. That's a red flag in itself. Yes, we get notified when the BUSINESS flags bad reviews. Very weird behavior.
Response from Lockedin AIFeb 10, 2026
Hello, Thank you for sharing your feedback. We’re sorry to hear that your experience with LockedIn AI did not meet your expectations. Our platform is designed to support a wide range of professionals, but we understand that individual experiences can vary depending on role, industry, and interview style. We would appreciate the opportunity to better understand your experience and see how we can help, whether that means guiding you on how to get more tailored responses or addressing any specific issues you encountered. Please feel free to reach out to our support team at [email protected] so we can assist you directly. The LockedIn AI Team
Morgan B.
Terrible UI, nothing is properly working, very buggy, pain pain pain. Terms of reference vaque, and they charge you without authorization and reminder that charge is due. Poor poor management, their customer service treat you terribly, so rude and inhumane, maybe I talked to their AI bot. Stay away, there other resume services.
Response from Lockedin AIFeb 2, 2026
Hello Morgan, We’re sorry to hear about your experience and truly appreciate you taking the time to share your feedback. This is not the experience we aim to provide. We take concerns about billing transparency, app performance, and customer support very seriously. Our terms and subscription details are always available within the app and during checkout, but we understand that if anything felt unclear or frustrating, that’s something we can help you with. We’d genuinely like to look into your case and address any issues you faced, including billing or support interactions. Please reach out to us directly at [email protected] with your account details so a member of our team can review this personally. The LockedIn AI Team
John A.
Ok sure the software works but it’s not as convenient as they would like to protray. It easily gets overloaded with information and can’t keep up with the conversation in the interview. Then there’s the new featuring of screenshotting what you want it to look at. It doesn’t show what was screenshotted just that the software screenshotted. Not helpful. Now the real problem is they bogusly charge you if you buy the “cheaper” option (where you get the “most value” out of your money.) I was charged for another 3 months for the software that I don’t plan to use. I explained this to their customer service and they pretty much told me there was nothing they could do about it. I told them there is. Get me in contact with a manager.
Response from Lockedin AIJan 15, 2026
Hello John, Thank you for your feedback. We appreciate you sharing your experience and have noted your comments regarding performance and the screenshot feature. Regarding billing, we’re sorry for the frustration caused and would like to review your case further. Please contact our support team with your account details so we can escalate this internally and assist you appropriately. Please contact us at: [email protected] The LockedIn AI Team
Alejandro
They are scamers, the product doesn’t work and they won’t refund your money. Be aware.
Response from Lockedin AINov 10, 2025
Hi Alejandro, We’ve already processed full refunds for both of your purchases — “LockedIn AI Career Breakthrough” and “Unlimited General Quarterly” — as confirmed by our support team on October 16. Refunds typically appear within 5–10 business days depending on your bank. If you need any additional proof or transaction details, please contact us directly at [email protected]. – LockedIn AI Support Team
customer
very bad experience, stopped in between my interview. worst app
Response from Lockedin AINov 11, 2025
We’re sorry to hear about your experience. Our team strives to ensure a seamless interview experience for every user, and interruptions like this are very uncommon. Please contact us at [email protected] so we can review your session and assist you directly. LockedIn AI Support Team