Dignity HealthReviews of locations.dignityhealth.org

Well it seems that Dr Kevin Potter, Christmas vacation is more important than a patients well being. for over three month my daughter has jumped through every hoop, test, evaluation, with the understanding that her insurance out pocket is paid for 2023 for a life changing surgery. his staff cant seem to schedule the proceedure it will have to wait untill next year its onlt 7000 dollars you can pay that for months she has changed and adjusted her life for this this the medical industery at its best so i will write these reviews about this dr and his staff with every medical reveiw that is out thur thanks for wasting a person s time and crushing her hopes for a better life pos

I went into the emergency room of Dignity Health and received proper care and upon leaving my wife paid the $125 deductible as stated by my insurance and the reception desk associate there. Later in the year I began receiving bills from Dignity saying I still owed them $125. Their first bill to me showed that I had paid $125 but that I still owed $125. I called my insurance about it and they said that I only had to pay $125 once and no more. When I called Dignity about that and what my insurance rep said they stated that their understanding was that I had to pay the $125 twice and so I still owed them $125. Told them I wasn’t going to pay it since I didn’t owe it, they then asked if I would send them a copy of my explanation of benefits once it arrived. Once I received it I emailed a copy to them expecting that since it confirmed what I was stating all along that that would end the discussion. The following month they bill me again but this time stating that I hadn’t paid anything and still owed them $125. Frustrated I again called them and said I have paid them and then sent them a copy of my credit card statement showing the payment to them on the date of service. Again a month later I received another bill for the same amount. They state that they have no record of my payment even though I sent them proof that it was paid. Frustrated beyond belief in dealing with this for multiple months, I decided to call the emergency room where I was treated to see if they had record of me making the $125 payment on the day of treatment. They responded yes we have the record of your wife making that payment with your credit card, hmm but it seems that we messed up because for some reason it wasn’t credited to your account instead it was credited to another persons bill. They gave me the name of the person and the account number it was credited to and I called their billing department and gave that information to them. Problem solved right? Not with Dignity! Again they bill me for $125. Funny though each one of their bills say this is the final attempt and that they will have to turn it over to a collection company. It’s now December and of course I received another bill. It along with any other thing from Dignity will go in the trash where it belongs.

The staff at Dr. Macht's office is very unprofessional. They wanted to reschedule my husband's surgery when two doctors advised us that it was important he have the surgery right away. Dealing with Dignity's system takes a lot of time and the staff is often unprofessional. When I called to address the problem, the staff could not handle my urgent request and actually hung up on me. Unbelievable.

I'd give Dignity zero stars if I could. Absolutely the WORST heath care organization out there. Their staff has absolutely no idea regarding customer service. Trying to call regarding a bill is an absolute nightmare with these people. After using them for many years we had enough. We have changed health care providers and we've never been happier. Horrible organization

I was seeing Dr. Keet and went to make an appointment and was retired. Had no idea. Then the new doctor taking over his practice was supposed to start in 9/1/23 but now October. They told me would refill my meds until then. Then told I need to see a doctor before can get one of my meds. I saw a Dr. Chondra. That was supposed to be it . Now been cut off from one med for two days. It's one that is dangerous to do so. Dr. Keet would never do this to me. On top of that had an appointment with Urologist yesterday and he was out on emergency surgery. Had the worst night without those meds. Should not have to go thru this. Didn't do anything wrong.

I checked in at 2:00 for my 2:15 appointment, I was not seen until after I approached the receptionist about my appointment, the time was 2:30. At 2:35 I was seen my the nurse for blood vitals, I waited for the doctor until 3:05 and then I had to leave for another commitment. I don’t think that doctor Lundquist even knew I was there. A very unprofessional health care facility.

Wait. There are 7 one-star reviews here. How does that add up to a 2.5 overall score? It’s ONE STAR. If you have a parent (or anyone) receiving care from a doctor (nurse practitioner or whatever) at Dignity health, get them out of that system ASAP. This is a terrible organization. Like another reviewer said, they give you a doctor to start, then the doctor stops seeing you and an over-worked, over-scheduled nurse, hampered by beurocratic red-tape, governmental interference, and insurance companies all vying for control of the patients medical options—- becomes your primary. The bottom line is, the patient’s mental, physical and emotional well-being is compromised or neglected due to other priorities. I watched my elderly mother slowly die under this organizations “care”. She felt like she was all alone. Her doctor’s office didn't return her phone calls, they didn't resolve mistakes with her prescriptions, they often failed to send prescriptions to her pharmacy, and she could only get an appointment on a scheduled basis. Her doctor/ nurse practitioner did not see sick people unless they happened to be sick on one of their scheduled visits. If she called them when she was sick, she was told to go to the hospital or urgent care. They treated her like she was just old and not important. They judged her for being one of the millions of American’s who lives with chronic pain that she did not cause. She has central neuropathic pain from a stroke. Think of a stabbing, throbbing, toothache-like pain that never really stops, in one leg. Got so they were threatening to ween her off of the low dose of medication that made her life bearable, in favor of self-taught meditation. Come on people. They kept switching her medication to less effective alternatives because they didn't want heat from the government. Very common these days—blame the patient and harden your heart. And although she has serious health problems, they failed to recommend tests, treatments or specialists who would help her. They just kept repeating, “there is no cure for neuropathic pain. You just have to live with it.” She was stressed, frightened, in pain, hardly sleeping, and declining before my eyes. She was literally slipping away from me by inches, I could see it in her face. The horror of endless suffering in the face of medical professionals who had lost their compassion and were just covering their own asses. But! Prayer works! And thank goodness, we found a doctor who is not part of that system and who has set her up with 3 other specialists, all of which are helping her in new ways. After 4 years, I’m getting my mom back. Under her new doctor’s care, her pain has significantly decreased, she sleeps better and for longer intervals and—-it’s because her stress level is down 90%. She no longer feels alone. Her primary care doctor works her in anytime she’s sick, and he prescribes what she needs and enough to ease her mind. As a result she feels cared about. She looks great and sounds 10 years younger. She no longer stutters or forgets words. She has energy and is there for her family again. I no longer feel her slipping away, but charging back to how she was years ago. It is possible that one day she could be pain free. There are good doctors out there. And they are hooked up with other good doctors. But Dignity health is not the place to look for them; it’s as bad as the VA system. Dignity Health in Ventura county is the definition of a broken healthcare system.

What went wrong this time... Im still having guilt ,anger and shocked after six years how you treated my Dad and me. My Father and best friend should still be here but your lawyers doctors and adminastration all collaborated and nit one of you could come to our rdscue when you left a infecref oiece of metal from my Dadspacemaker in him and acted like you got it all out. He oassed a year and a half or less . Let me get this straight you get a pacemaker to live ten fifteen years longer you have broken my trust in all you do.... Hello Human Kindness????