LocalCableDealsReviews of localcabledeals.com

Response from LocalCableDealsSep 4, 2026

Hi Carole, thank you for sharing your experience, and I'm sorry the setup process left you frustrated. Wanting to keep your payment details off a phone call is completely understandable. That said, if you'd still like internet service and just want a better experience getting set up, we're happy to help, reach out to us at (855) 771 3154 and we can walk through the options with you directly, including what payment and billing methods are available, before you commit to anything. Thanks again for the feedback, we'd love the chance to make this easier if you're open to it. Best regards, Team LocalCableDeals

Response from LocalCableDealsSep 4, 2026

Hi Barbara, thank you for sharing this, and we're sorry for what you went through, two hours on the phone, a promised callback that never happened, and then being told you'd have to pay for a technician despite being a loyal customer since 2012 is a lot of frustration for one issue. As an authorized affiliate, we help customers get set up with Xfinity service, but billing, technician scheduling, and account-specific decisions like this are handled directly by Xfinity's support team, so we're not able to override that from our end. That said, we don't want to just leave you with more phone calls that go nowhere. Please reach out to us at (855) 771 3154 with your account details, and we'll get on a call with you and Xfinity to push for a resolution, including looking into why a technician visit would come with a charge given your account history. I'm sorry again for how long this has dragged on, let's get it sorted. Best regards, Team LocalCableDeals

Response from LocalCableDealsSep 4, 2026

Hi Andrea, We're sorry for what happened here, being told your account wouldn't be charged and then seeing a charge anyway is frustrating enough, and having the call disconnected on top of that is not okay, especially if you weren't given a reason. As an authorized affiliate, we help customers get set up with services but billing, refunds, and account charges are handled directly by Xfinity's customer support team, so we're not able to reverse the charge ourselves. That said, we don't want you stuck making the same call again with no results. Please reach out to us at (855) 771 3154 with your account details, and we'll get on the line with Xfinity together to push for the refund and flag what happened with the agent who disconnected the call. Best regards, Team LocalCableDeals

Response from LocalCableDealsFeb 4, 2026

Hi Joe, Thank you for sharing your experience, and we’re truly sorry to hear how frustrating this situation has been, especially after being a loyal customer for so many years. While we are an independent affiliate and are not directly part of Xfinity’s corporate or retail operations, we absolutely understand how disappointing it must feel to encounter unexpected charges or unclear promotional terms. Transparency around pricing and promotional details is incredibly important, particularly during special offers like Black Friday. We encourage you to contact Xfinity’s customer care team directly at 1-800-934-6489 and request a billing review through their official support channels, as they’ll have full access to your account and the authority to make adjustments where applicable. We truly appreciate you taking the time to share your feedback, and we hope you’re able to reach a fair resolution quickly. Best regards, Team LocalCableDeals

Response from LocalCableDealsSep 4, 2026

Hi Sara, thank you for flagging this, and we're sorry to hear about the delay, especially about the exposed cable, which is a genuine safety concern that shouldn't wait five days to be resolved. As an authorized affiliate, we help customers get set up with ISPs but aren't able to dispatch technicians or manage service tickets directly that has to go through the provider's own support team. That said, we don't want to just point you elsewhere and leave you stuck. Please reach out to us at (855) 771 3154 and we'll personally get on a call with you and the provider's support to push for an urgent technician visit, especially given the safety issue. Apologies again for the runaround, let's get this sorted quickly. Best Regards, Team LocalCableDeals