Monday B.
#755788 Daphne AL-USE THIS LOCATION!
#755788 Daphne AL-I would give this location 10 stars if I could! Seriously people, if you appreciate GOOD friendly professional customer service, USE THIS LOCATION. Not only did they start my appointment with a positive experience-accepting the online appointment within 10 minutes, they continued to blast it out of the park! Lauren was very busy when I walked in, yet greeted me when she could. She then proceeded to explain how things would go. With only one tech in the shop, she stepped in to do what she could do to expedite the services I had requested. She then professionally and efficiently explained about other services that were available and didn't patronize me like another Firestone location (ahem, store #543012, looking at you and YOUR techs and store mgr, Andrew). Even with a larger issue that walked in the door, and other vehicles there when I arrived, Lauren and Ted still managed to get me out the door in less than an hour and a half. I was never felt like I was being an inconvenience-as one review had for Mike H at #543012 for being on his phone. My car was waiting for me at the front door and I noticed my reminder for my next oil change was computer-produced and easy to read, not handwritten in a scrawl which was hard to read like the last place (yeah store 543012 that was you, too!) The drive was across the bay, but EVERY bit worth it. I'll be a repeat customer for sure!