Impericon UKReviews of liveyourmusic.com

My previous Impericon order before Christmas 2023 arrived missing a particular Sleep Token sew on patch that I had ordered 2 of, with only one being in there when I opened it and the postage bag being found with an edge open/improperly sealed. I contacted customer service with photos for evidence then got no reply. On following up they said they would send a replacement but one has never turned up and further attempts to contact them have gotten me absolutely nowhere with repeated emails going unanswered and me finding no other UK method of contact. I tried to rectigy this over a couple of months with repeated contact attempts. Its a shame because I have bought a number of things from Impericon over the years and this was the first truly negative experience.

Fast delivery and received regularly updates on my order. Thank you :)

ordered 2 t shirts payment was cleared said they would update me and send dhl ref no to show tracking .this as not happened and have tried twice to get a email response from this company no response..as far as i can see this is company is non functioning and operating now as a criminal concern please avoid at all costs .I have lost £50 please don't add to this total

I ordered a few vinyls which cost me over £100 on the 18th of January 2023. Impericon had a promo code for a free hoodie when your order is over £100 so I have entered it. In February I sent an e-mail to Impericon to confirm if I would receive the free hoodie even when my order will come in March as one of the vinyls from Chelsea Grin was released on the 24th of March. I have received an e-mail back will information that I will. I received the package at the beginning of April without a hoodie, so I contacted Impercion straight again as they didn't keep their word. Firstly they were trying to convince me that I had not entered the code (I still have the emails), after I had asked them about all of my conversations with them to show them that I was told that I will receive the hoodie and I have entered the code. I got a reply after 5 days with them apologising and they told me it must have been a mistake. I really do not recommend buying from them especially using their promo codes!!!

Extremely disappointing I have never suffered such a poor customer service such as this, understandably their are postal strikes but to have no communication is beneath poor!!! Plus the order arrived late in the first place. Other than chaser emails I have not had one response by way of an update as I need to return my order I have left x2 voicemails and better still phoned again on Friday 16th of December on 4 occasions to just receive a recorded message!! On your 0330 333 00 80 (UK customers only) Totally ignored like many customers on here YET Impericon are quite happy to take our money in the first place. I get this,,,,,,,,,,,,, , "Thank you for your email. We will respond to you as soon as possible. We´re aiming to deal with your inquiry within 48 hours" It has now gone well beyond 48 hours unless i am a timelord? Do you actually have a customer service?. who work between 08.00am – 5.00pm from Monday to Friday. I would appreciate a correspondence back on the emails wasted phone calls and chasers i have sent to you my customer order reference is 1700617169-1 can you confirm what the UK address is to return my item? and how? surely it cant be so difficult? and all of this could have been avoided? Get it together Impericon and you may just restore customer confidence

I've previously had good experience with impericon but not sure what is happening at the moment this has been a nightmare - Ordered in October - Delivered in November - Contacted them for a returns form (you have to pay for postage on returns from UK, ok no problem) - No response from 2 emails, 2 contact forms, a voice message and tweets in nearly a month - Approaching the end of a returns window with no sign that they will respond - Now received a demand from FedEx to pay Duty & Tax despite Impericon's website saying you don't pay these fees on UK orders Out of pocket because I can't return the items for a refund and now being asked to pay FedEx, just awful customer service.

I ordered an I prevail t shirt in XL...order went through great an received rather quick which I was quite impressed but then upon opening it was well different..what I got was nothing alike what I ordered..I got in touch through their refunds and returns section via email...they got back to me asking for return tracking number and a picture of what I received...they apologized for the inconvenience and said they would send me the correct item and refund my delivery charge of £9.99... I received my order this morning and also got my refund of £9.99..i would use them again but hopefully it would be a more pleasant experience next time

I have ordered backpack at 20/07 till this day nothing came over. 2 emails sent and no response, phone number doesn't work. Avoid!!!