Impericon UKReviews of liveyourmusic.com

Ordered items as part of my son's birthday present and was sent someone elses order. Despite multiple emails to try to correct this, I have had no reply. Their customer service seems non existent so good luck arranging a return if they mess up your order. Won't be ordering from them again.

Was sent the wrong sized shoes, it's been impossible to get in touch with anyone to arrange return or replacement.

I have used Impericon for over 10 years, but they have fallen off a cliff recently, and I will not be using them again. My last order (IMP-63827) was as follows: 1. Delayed Shipping: In-stock items took 11 days to arrive. 2. Misleading Size Guide: The item size guide suggested I needed a size L (usually an M), but when the items arrived, they were considerably too big. 3. Non-responsive Customer Service: Trying to exchange my items for a different size, I contacted customer service multiple times via email and phone, but never received a reply. I got desperate and contacted the German customer service, who did send a returns label, but at this point, I had no faith I’d be refunded if I sent the items back. Such a shame they’ve gone downhill, but I will not use Impericon again.

If I could give zero stars I would. On their website it states "import duty costs will apply to orders whose value of goods exceeds £135". The items I purchased totalled £30 and I am now being charged £9.45 import costs by FedEx. After already paying over £9 for postage this is just not worth it. They have also lied on their website by saying that only goods over £135 would incur costs. I've emailed customer services, but they are not bothered - please approach this company with caution and consider if you can purchase your items elsewhere. I definitely won't be buying from them again.

I have emailed a couple of times regarding my order/delivery and tracking of parcel in the past 2 weeks. I've had no emails back regarding my order. The only email ive got since me ordering was on a saturday night saying that my order was transfered over to courier 3 days before the date of this email. Customer service is shocking.

Honestly awful. Just left the similar review on Impericon. I wanted to cancel my order but instead they ignore every single message I sent only for 2 weeks later to get a “sorry we didn’t see this we just dispatched 10 minutes ago” they then said they cancelled with FedEx which was a lie as the parcel arrived. I have no desire to try and ship it back and go through (what I can imagine) a painful refund with them, so guess that’s me £100 out of pocket

ordered 2 t shirts payment was cleared said they would update me and send dhl ref no to show tracking .this as not happened and have tried twice to get a email response from this company no response..as far as i can see this is company is non functioning and operating now as a criminal concern please avoid at all costs .I have lost £50 please don't add to this total

I ordered a few vinyls which cost me over £100 on the 18th of January 2023. Impericon had a promo code for a free hoodie when your order is over £100 so I have entered it. In February I sent an e-mail to Impericon to confirm if I would receive the free hoodie even when my order will come in March as one of the vinyls from Chelsea Grin was released on the 24th of March. I have received an e-mail back will information that I will. I received the package at the beginning of April without a hoodie, so I contacted Impercion straight again as they didn't keep their word. Firstly they were trying to convince me that I had not entered the code (I still have the emails), after I had asked them about all of my conversations with them to show them that I was told that I will receive the hoodie and I have entered the code. I got a reply after 5 days with them apologising and they told me it must have been a mistake. I really do not recommend buying from them especially using their promo codes!!!