livesozy.comReviews of livesozy.com

Customer service is terrible. I ordered a necklace that was two small. Went through the return portal to exchange to a bigger size and shipped the original back. Then didn’t get any notification that my return was canceled. But instead got a gift card for 70% of what I originally paid because the necklace was “damaged” with scratches all over it. It wasn’t even out of the box more than 5 minutes. It all seemed so shady. Will never shop here again wish I read these reviews.

Very poor quality clothing. When I initiated a return the website said I had until October 7th to return my items, however when I logged back in on October 2nd to finish the process it would not let me return the items. Customer service refuses to help me and says the return period has passed even though it very clearly showed everything was eligible for a return until October 7th. Robbery.

Very poor quality. A skirt i purchased fell apart after two wears. They would only refund me 50% because it was a little past their 30-day return window. I was returning it because it was unwearable, not because i didnt want it any more. I definitely will not be shopping with them again.

DO NOT ORDER FROM THIS COMPANY! The clothes are pretty and I loved the style and fit on my body. However, the quality is garbage. The stitching on the overalls I purchased was already fraying mid-day through the first wear, due to the material and that I only really planned to wear around the house, this was fine, although for the price I was disappointed. Then I wore the ADA dress I got, loved it! Washed ONCE per the instructions, in a garment bag on delicate, and when I pulled out to place on hanger to dry, the dress was literally coming apart at the seems, for $104.00 was able to wear it ONCE! Will never buy from them again.

Do not order from Sozy. Very cheaply made. My skirts started unraveling the first day I wore them. I emailed about this to get an exchange and was told I could get a store credit for 50% of what I paid. So now I have skirts I can’t wear and you want to give me store credit for an amount I can’t use unless I spend even more money on clothes that will also fall apart? Never purchasing from Sozy again

The clothing is nice, styles that have their own unique elements. I can't speak ill there. However I would not recommend due to their terrible customer service policies and the third party shipping partner they use. If there is even the smallest hiccup with your return they will tell you "oh well" basically and keep your money with no resolution. They apparently have no way of working with their third party shipping vendor to work out any issues with returns. So, beware and hope you don't have to return or exchange anything. In my opinion your shipping partner is your issue, not your paying customers'. Good support would be honoring the return, especially since it's paid for and you have the product back, regardless of how your shipping partner operates. For a company with such an interesting mission, the customer support could really be re-aligned to that messaging. The responses are very hollow and unfeeling.

DO NOT ORDER! Will advertise free returns, and then charge you a return shipping fee to return ill fitting items - will reference a page buried under "Care" for measurements (NOT in the size chart provided where you go to look for it) to say it was your fault for ordering the wrong size. Clothing is just barely OK - NOT worth the $ or headache.

Bought three pieces. Wore once, handwashed per the instructions. Every single piece shrunk and none are wearable anymore. Totally fast and cheap fashion. Way overpriced. Stay away.