LivescribeReviews of livescribe.com

They, by far, have the worst customer support of any company I have ever dealt with. I have the LiveScribe Echo 2 pen. The pen works just fine, but like many others, the cap is poorly designed. $119.00 pen with a $0.02 cap. My cap never fit well and then discovered that it was cracked. They told me they were working on replacement caps. On 06/21/2023 I was told that I was placed on the waitlist for a replacement cap. I followed up again on 01/08/2024 and their response was that they had replied to my request. Going on 8 months and still waiting. Poor, Poor service.

This is the worst customer experience I’ve had in a while. I ordered the product nearly a months ago when they advertised 5-7 days and then finally shipped my order and it’s just a bunch of notebooks, not the pen I purchased. Mistakes happen but they’re impossible to communicate with and clearly have issues. Now I paid $140 for four tiny notebooks and some sticky pads.

I have two serious issues with Livescribe. Customer Service is Poor, to say the least. There is no phone number to call, and they never respond to emails. And when they do, they give some off the wall excuse that maybe it is in your spam folder. My second issue is with their inventory. They do not have the notebooks you have to have to use their pen. Their paper is like ink is to a printer. No paper, your pen is worthless. The paper is nowhere on the internet, so anyone with a Livescribe pen and is out of paper owns a useless ball point pen. They say that you can download and print your paper, NOT. I have a Windows 11 desktop and a HP LaserJet Pro printer, and the paper I print does not work. Livescribe is a wholly owned subsidiary of Anoto, (Anoto.com.). If I had know all this, I never would have purchased a LiveScribe pen. Now i am trying to decide to I try and find another SmartPen or what.