Claudia
CS doesn't respond, orders delayed
No customer service, orders very late. Ordered a present on 29/11/19. Website says delivery time 2-5 working days within UK. Today (06/12/19, the 5th working day) and nothing has been updated as yet. My Hermes is still awaiting the item from LFC, which has not yet been delivered. LFC customer service website doesn’t work (only a blank white page), e-mails on Facebook are simply ignored. Paid £6.99 for 2nd class delivery and £60 for the item itself. This is supposed to be a birthday present and I didn’t expect for the delivery to take longer than 5 working days, plus, ignoring messages is just simply rude.
