Neil C.
Unable to complete purchase & useless support
I have literally spent about 6 weeks trying to purchase 4 replica jerseys with my son’s name in time for his 13th birthday. Online checkout would not allow me complete the purchase due to fields not completed - fields that had no data in them. Had three unsuccessful rounds of trying to troubleshoot this with Liverpool support but all their responses seemed very “stock content”. Needless to say, I was not able to complete the purchase in time for my son’s birthday. The latest response from their support was literally to start the exact same troubleshooting question set all over again. They’re just sending stock responses. And all the while I’m getting automated emails urging me to complete my purchase. Hugely disappointed: but not as disappointed as my 13 year old son. Shameful engagement from such a big club.
