Tracy M.
DISGUSTING CUSTOMER SERVICE
I saw an advert on social media for this company and was interested to know more about liver detox so I paid for a 7 day trial. I didn’t realise that I was actually signing up to an ongoing monthly subscription as I would never have got involved at all. The first I knew about it was when I saw £60+ had been taken from my bank account and I was really shocked. I approached the company and explained what had happened and that I had not used the service beyond the initial 7 day offer and asked for a refund. I explained that I suffer with mental health issues and that the situation was making my problems worse. They refused to give me my money back despite me explaining that this transaction had put me in a grave financial situation. They said I should have cancelled it before the payment was taken but as I tried to explain - I didn’t know I had signed up to an ongoing subscription so why would I cancel something that I didn’t know existed? This has caused me so much distress and feel that this company don’t have any problem exploiting their vulnerable customers and are not prepared to look at individual cases as it is quite obvious that if it wasn’t used after the initial period the customer did not intend to extend the subscription. I have tried contacting them numerous times in the hope that common sense may prevail but keep getting the same standard reply without assessing individual customer concerns