LivePersonReviews of liveperson.com

Our contact at Live Engage is always responsive

The platform, itself, is top-notch. Overall, LivePerson has been an invaluable tool in our digital consumer care team's toolbox. The Pro's: - A breadth of useful features and tools within the dashboard - User-friendly navigation - The ability to pull reports - Constant introduction of new tools and features - Can handle a large volume of interactions - A dedicated support team The Con's: - More detailed/complex reports are difficult to pull - Reporting navigation can be difficult - Beta features have poor support

Our sales agents enjoying using this tool to communicate with customers, the canned messages and the layout are very user friendly. Our company has seen a recent increase of chats over the last year and we are now working on building a bot. We are excited to get this new feature implemented!

Speaking for only myself, I have been very impressed by the quality of engagement and support that that LivePerson team has provided me. I have also been impressed by their commitment to continuous improvement through the rollout of new features as well as willingness to listen to our needs for future needs or custom functionalities. My only concerns are that the transition between the old and new features has sometimes been rocky and the knowledge base (which is generally very helpful) is sometimes out of data or incomplete, as well as somewhat difficult to search. 4/5 stars.

Great platform. No one else in the industry is doing the kinds of stuff they’re doing. Building a bot is tricky but they help you build it or they build it for you completely. Being in the retail industry, they’ve helped me scale sales related questions to help convert sales faster. In the past someone would email a question and we would reply next day, potentially giving an entire day for the user to find an alternative. Now we help right when and where they need help to close the deal faster.

We were a loyal customer for years. Our liveperson stopped working for two months because of an image issue in their backend - we were not notified. When we finally got it to work again, it would only work on and off. I was unable to reach a customer service rep on the phone no matter ow much I asked They refuse to call you. They will only let you live chat or email. I finally spoke with our "Customer Success Manager" about the issue and she refused to credit us for the two months and said she is going to almost triple our rate! Their pricing is already higher than all the plans on the market and they do not have any pricing transparency. Our Customer Success Manager asked why we were leaving (after we had gone back and forth for a week). I wrote the same thing as above and she said "Great. Your account will be cancelled in a month." Awful service. I don't know how they are still in business. Stay away!!

If it was possible, I would give the company a 0 star. For a company that does live chat, it is impossible to reach a live support person. After using them for two years, we decided to cancel our account. It took us two days chatting with the chat bot to finally reach a person to cancel account. Even then, that is just a request to an account manager. The account manager responded that we are on a yearly plan though making monthly payment, and that we have to give at least a 30 day notice. So our plan had renewed for another year just weeks ago. There is no indication under account manager whether our plan is monthly or yearly. I would NOT recommend anyone to use LivePerson. Very shady company.

Terrible service. I was conned into signing up for their trial while I investigated their offerings with them and then trapped into a 12 month contract which I can’t use as the product doesn’t do what was promised. No recourse or escalation. Just a shoddy company which was so surprising.