LivePersonLivePerson delivers AI-powered customer engagement solutions that enable your brand to have conversations with millions of consumers as personally as you would with a single consumer. With LivePerson, brands are reducing customer care costs and increasing annual sales. LivePerson unlocks these benefits because our modern approach to customer engagement runs on AI, but feels Curiously Human™. By partnering with LivePerson, you can:Gain real-time insight into 100% of conversations you have with consumers, across the IVR, live voice, and digital. Our Conversational Intelligence unlocks deep cost savings and conversion opportunities that inform consumer experience strategies and business processes across the enterprise. It takes more than click and survey data to improve customer engagement. It requires understanding the voice of the customer. Engage with consumers in and across the communication channels they already enjoy, from popular messaging and social apps to your brand’s app, web site, and voice. Convenience is king. Consumers prefer brands that give them choices when it comes to where and how they have a conversation. Automate conversations with Conversational AI built on the world’s largest data set of consumer conversations. Our pre-tuned NLU consistently outperforms other AI solutions with faster time to value and higher intent recognition. It’s the foundation of a complete toolset to build, run, and optimize Conversational AI for care and commerce.Empower agents with AI to supercharge cost savings and customer satisfaction. We use AI to prioritize agent queues, signal agents on the right moment to step into an automated conversation, and assist agents with the right content for each turn of the dialogue. Agents annotate automated recommendations, so the system continually improves them. Together, these capabilities can double agent productivity while reducing agent attrition. Connect our capabilities with your broader systems to bring their full power to yo
LivePerson (liveperson.com) has 122 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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Showing 43 reviews with 1 star · Clear filters
Pouikpouik
Il semble qu'ils interviennent chez ORANGE. Si c'est bien le cas..... Ben, sérieux cela dysfonctionne grave et régulièrement....Le client Orange, prié d'aller patauger chez Liveperson, cumule les problèmes générés par les systèmes et la technologie Orange et ceux de LivePerson. Une tannée! Et .....''Un dîner de crétin'' ou celui qui trinque, régale à la fois. Je parle du client. Un facteur aggravant pour l'utilisateur final....
Jessica P.
There are better, less expensive options. Automatic reports would often break. They don't remind you when your account renews, sticking you with a full year of payments if you try to cancel.
Qusai N.
LivePerson totally sucks. The UX is so bad, the documentation is even worse. Don't get me started on Support, I honestly don't recommend it to any business I care about. It will be a matter of time before they get convinced to transfer to another better solution.
Csongor B.
horrible experience. difficult to use. it logs you out. just awful
Ian
Absolutely appalling company to deal with. We are a paying client using their services in the UK and the system is awful in terms of its design, support and UI. The company's communication is poor and they sacked all of their UK account management team and failed to tell us. It was the most satisfying experience to terminate our contract with them.
TAtnon
Live person quotes success stories on their website, but none of them are from end users. The process is painful to users, and yet they claim to be the best. What's most disappointing is their own support processes. They are after all a supplier that is meant to improve customer engagement.
Andrew R.
I head up marketing for a large automotive retail group in Australia. After numerous attempts to contact LivePerson through their website for a demo on some of their conversational AI products, I have given up. I wouldn't trust a company with my customers when they can't take care of their own. It seems despite their so-called andvances using AI in customer management, they can't get the basics right. Avoid.
Jim
We stopped using their product and it had an auto renew which they never once mentioned. Never once contacted us until they sent us an invoice and demanded payment.