LivePerson Reviews | Read Customer Reviews of liveperson.com

LivePersonReviews of liveperson.com

3.3122 reviews
Internet & Software
475 10th Ave, New York, New York

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LivePerson

About LivePerson

LivePerson delivers AI-powered customer engagement solutions that enable your brand to have conversations with millions of consumers as personally as you would with a single consumer. With LivePerson, brands are reducing customer care costs and increasing annual sales. LivePerson unlocks these benefits because our modern approach to customer engagement runs on AI, but feels Curiously Human™. By partnering with LivePerson, you can:Gain real-time insight into 100% of conversations you have with consumers, across the IVR, live voice, and digital. Our Conversational Intelligence unlocks deep cost savings and conversion opportunities that inform consumer experience strategies and business processes across the enterprise. It takes more than click and survey data to improve customer engagement. It requires understanding the voice of the customer. Engage with consumers in and across the communication channels they already enjoy, from popular messaging and social apps to your brand’s app, web site, and voice. Convenience is king. Consumers prefer brands that give them choices when it comes to where and how they have a conversation. Automate conversations with Conversational AI built on the world’s largest data set of consumer conversations. Our pre-tuned NLU consistently outperforms other AI solutions with faster time to value and higher intent recognition. It’s the foundation of a complete toolset to build, run, and optimize Conversational AI for care and commerce.Empower agents with AI to supercharge cost savings and customer satisfaction. We use AI to prioritize agent queues, signal agents on the right moment to step into an automated conversation, and assist agents with the right content for each turn of the dialogue. Agents annotate automated recommendations, so the system continually improves them. Together, these capabilities can double agent productivity while reducing agent attrition. Connect our capabilities with your broader systems to bring their full power to yo

LivePerson (liveperson.com) has 122 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.

Also known as: liveperson.com
Website: liveperson.com
Category: Internet & Software
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 7% of reviews.
Latest: Most recent review: January 2025.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LivePerson reviews

122 approved reviews, newest moderated first

Mika
May 10, 2020
We are a non-profit organization and LP…
We are a non-profit organization and LP allows us to use their excelent chat platform to chat with youth, men and women who suffer from the consequences of sexuall trauma.
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Kathy
May 9, 2020
LivePerson has been a pivotal part of…
LivePerson has been a pivotal part of our operations for a few years now. I can't imagine any other solution doing what we are able to achieve today.
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Edith S.
May 8, 2020
Our experience has been amazing
Our experience has been amazing! Their support is always willing to help, whenever we need to integrate something they are always there, they always share their knowledge and our company's customer service has improved 200% thanks to all their features! LivePerson I have to say that you guys are the best!
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Nayith
May 8, 2020
LiveEngage means serious conversations
LivePerson's conversational cloud allowed our company to provide outstanding customer experience by making efficient use of the customer’s data to offer made-to-measure interactions. LiveEngage is a platform designed for companies to achieve their true potential by engaging with a different set of tools that include automations (bots), AI to help you better and efficiently manage your contact centres as well to deploy customised conversations quickly. This is not a tool for those afraid of challenges, rather those looking out to expand their experience offering via a unified communications hub that can endure one of the greatest pandemics of our times.
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Sameer A.
May 7, 2020
Overall its a good experience with…
Overall its a good experience with LivePerson. My company has been using it since a decade now.. However, there are couple of reports which were good in LivePerson which in LiveEngage its chargeable. Like, login/logout time report. Also, we miss the feature where as an administrator, I can have option to logout a user if I want to. Certain reports and features are really great and meaningful. Support from Safeer is excellent, always available when needed. There are certain things which are out of his control and had to go to Tech department. Things within his control, he was knowledgeable to fix it.
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Emily
May 7, 2020
Highly recommended
LivePerson is a great tool for customer communication. It is easy to set up, implement, and maintain. There are also many useful features included. The team at LivePerson has always been very responsive, and helpful whenever we have needed them.
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Anthony
May 7, 2020
Working with Live Person has been…
Working with Live Person has been fantastic very friendly and helpful in resolving our issues and needs
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Andy
May 6, 2020
Very robust platform
I'm not sure there is any messaging solution available that has more features than LivePerson. Their platform is very robust and would satisfy 95% of any business's messaging needs. They do have some faults with outdated/unclear API documentation. Also, if you're a small to medium business you will have zero influence into feature requests. This is typical for any large SaaS, and shouldn't be a surprise.
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