LivePersonReviews of liveperson.com

We stopped using their product and it had an auto renew which they never once mentioned. Never once contacted us until they sent us an invoice and demanded payment.

Can't even get a webchat system functioning. Constantly resetting mid-conversations. Notification sounds for nothing (or messaged not being received!). A literal pain to use.

Umuligt at opsige. Jeg har forgæves forsøgt at opsige vores account i over en uge. Jeg har chattet med botter, send emails, ventet på eksperter og nu looper de mine chats med standart svar. Jeg har efterspurgt vores accountmanager hvilket jeg heller ikke får et svar på. Det er et kæmpe scam, når man ikke længere vil være deres kunde

I actually wish there was a zero stars options. I've tried to reach my "account manager" numerous times this year to PAY THEM MORE MONEY and upgrade my account but no one ever gets back to me. They claim no one in the company has a phones if you ask to speak with someone. Now I just want to cancel but I can't even do that because the "account manager" needs to do it. If you are a manager at liveperson please do something about this. Now I just have to contact my credit card company to stop payments to you because there is no other option.

Liveperson are fantastic at chasing invoices, and that's about it. Repeatedly have asked questions about our contract, with no response. Currently have been without a properly functioning system for 6 days - someone is either out of the office, in a different country, or apparently too important to talk to me about it. Love this excerpt from Liveperson's "Values": "We are accountable. Period. We see our work through, prioritize appropriately, act resiliently, and even say “No” when we need to. As individuals, we’re empowered to take charge and become leaders at every stage." Looks like they've absolutely nailed the "No" aspect of their aftercare. Shop around!

Support is always available and welcoming and eventually an answer or resolution is reached! I am optimistic about our ongoing partnership with the new account manager and we are already seeing efficient results and very clear straightforward communication.

Was forced into taking up a contract, after they took our livechat function down, without any pre-warning. The account manager did not explain the new contract correctly. We cancelled 10 days after signing. Billing confirmed the cancellation, however decided to charge us for the months we did not have access to the site, the account manager decided the terms of the contract were binding for 12 months, even though billing confirmed the contract had been cancelled. Numerous emails sent to the account manager, the legal team, billing, but all failed to respond or confirm cancellation. The account manager is still adamant the contract is still valid. It is evident he is simply interested in the sale as appose to customer service and on-boarding us in a fair and proper manner. We had been clients of Liveperson for many many years, not anymore.

Appalling customer service. We discontinued their service and cancelled last year, yet were charged over $1200 this year. No way of communicating with them as there was no response to numerous emails, so the only recourse was challenging the charge with our bank. For a company that sells customer service, theirs is non-existent. Several billing problems when we started, too. Chaotic company that should be avoided.