krisnet S.
charged double $$ the next month!
I ordered 3 bone restore formulas and soon to find out the very next month i was charged ANOTHER $104.97 which is also double what i paid before. Utter useless they claim doctor approved which i doubt now.
Response from LiveoptimumMar 10, 2026
Hi Krisnet — I'm the owner of Optimum and I want to address this publicly for anyone reading. This review is currently under investigation. We have no record of a customer by this name, no order matching this description, and no transaction history that reflects what is being claimed here. We do not double-charge customers. Every subscription order is visible to the customer in their account portal before it ships, and our support team responds to billing questions within 24 hours. If this is a genuine customer who had a real issue, I personally invite you to contact us directly at [email protected] and I will resolve it immediately. If this review cannot be verified with a real order number, we have reported it to Trustpilot for removal. We stand behind every order we ship and every customer we serve.