LiveHelpNowReviews of livehelpnow.net

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LiveHelpNow has been a valuable part of our customer service tech stack. We've been using them for chat, knowledgebase and email over 10 years. Customers absolutely love the text messaging feature while forms and the chatbot efficiently funnel inquiries. Our staff, from tech savvy to beginner, find the agent workspace intuitive and easy-to-use. LHN's tech support is always on point, available and knowledgeable. They are also always improving their technologies so we have never felt the need to go out looking for another option (before we can wish for a feature, it's already added!). They have also built custom solutions for us. We highly recommend LiveHelpNow!

LiveHelpNow is a great fit for us. It offers far more features than we utilize. From a platform management point of view, it is was user friendly enough that I was able to take over managing our live chat and make needed changes on my own. The reporting functions are easy to use. The support team at LiveHelpNow is top notch. They have always been more than helpful. When I have a goal to achieve to help us provide better support to our customers but no idea where to start, I have contacted our rep at LiveHelpNow for solutions. When he didn't have an instant solution, he said give me some time to find a way to make it happen and he did exactly that. The one area that could use a little improvement is the self help articles. For me they would have been more useful if they had more step by step guidance. We have used LiveHelpNow for more than 13 years! They are great.

Jared Brown is amazing. He is always willing to help and guide us when we need it. He is very knowledgeable. We would be lost without him.

LiveHelpNow is amazing! This is the company to partner with for Chat, Ticketing and more. They have great staff that really care, they are responsive, and they have the knowledge. They have been in the space for a LONG time and I cannot recommend them enough. We have been very happy customers for over 10 years!

Live Chat Now works great and the analytics really assist me in managing my team. With chats, our call volume is lower, increasing our phone SLAs. The Support team is the best in the business, with quick responses and always great response time!

We offer excellent customer service, outstanding beautiful selection of Oriental hand made silk and woollen rugs.

In this day and age it is very rare to experience good to excellent customer service. Live Help provides excellent customer service.