LiveHelpNowReviews of livehelpnow.net

Quick responses and detailed videos

LiveHelpNow has been a valuable part of our customer service tech stack. We've been using them for chat, knowledgebase and email over 10 years. Customers absolutely love the text messaging feature while forms and the chatbot efficiently funnel inquiries. Our staff, from tech savvy to beginner, find the agent workspace intuitive and easy-to-use. LHN's tech support is always on point, available and knowledgeable. They are also always improving their technologies so we have never felt the need to go out looking for another option (before we can wish for a feature, it's already added!). They have also built custom solutions for us. We highly recommend LiveHelpNow!

LiveHelpNow is a great fit for us. It offers far more features than we utilize. From a platform management point of view, it is was user friendly enough that I was able to take over managing our live chat and make needed changes on my own. The reporting functions are easy to use. The support team at LiveHelpNow is top notch. They have always been more than helpful. When I have a goal to achieve to help us provide better support to our customers but no idea where to start, I have contacted our rep at LiveHelpNow for solutions. When he didn't have an instant solution, he said give me some time to find a way to make it happen and he did exactly that. The one area that could use a little improvement is the self help articles. For me they would have been more useful if they had more step by step guidance. We have used LiveHelpNow for more than 13 years! They are great.

Jared Brown is amazing. He is always willing to help and guide us when we need it. He is very knowledgeable. We would be lost without him.

LiveHelpNow is amazing! This is the company to partner with for Chat, Ticketing and more. They have great staff that really care, they are responsive, and they have the knowledge. They have been in the space for a LONG time and I cannot recommend them enough. We have been very happy customers for over 10 years!

Live Chat Now works great and the analytics really assist me in managing my team. With chats, our call volume is lower, increasing our phone SLAs. The Support team is the best in the business, with quick responses and always great response time!

Terrible. I had a major customer service issue that involved submitting a form. The form would not accept. I tried several times and did some troubleshooting. The page only froze and stated “cannot accept ticket.” My customer service issue with the company that uses them, were completely unreachable and kept sending me to this site…not thrilled.

I've been on chat for proximately 45 minutes now with this live view they false advertised a membership since it was free I canceled it 5 minutes after I signed up for it cuz it was not what I was looking for and they took $34.90 out of my account I need that money for court this afternoon and they're telling me it's going to take 2 days to get my money back when the account says sign up with your debit card money will not be with drawed from your account I wasn't in the site 5 minutes canceled the account they took $34.90 out of my account so it's false advertisement and their liars cuz now I'm going to have problems with the court system in Illinois because I can't hey my fine with the court because they took money out of my account where I said they wouldn't now I'm going to go to jail because they will not give me my money back not fair at all sincerely John Doyle and there's a guy named mark That's supposed to be helping you figure out what to do I asked him for phone number of this establishment he ignored me I need my money how hard is that to understand