LiveChatLiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, allowing to provide 24/7 support to customers. LiveChat allows online businesses to interact with customers on their website and be more accessible. Easy to use and customize, LiveChat reduces the number of customer emails and calls, helping increase sales and improve customer satisfaction.
LiveChat (livechatinc.com) has 97 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
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IT & Communication · Boston, Massachusetts
Excellent
IT & Communication · Boston, Massachusetts
Excellent
IT & Communication · Boston, Massachusetts
Excellent
IT & Communication · Boston, Massachusetts
Excellent
97 approved reviews, newest moderated first
Diana W.
Dreadful for the customer. IKEA uses this. It won't let you finish completing the form to get on to the system before it refreshes and says all the agents are not available. Spent hours trying to get on the queue. Terrible queue management. So happy for the developers that it is easy to implement. But it does nothing for the actual retail customers of the service.
ILIA K.
Great app, helped us to improve conversion rates, simple registration and good prices. Highly recommended!
Sergei
Excellent software, integrates very nicely, easy to use, reliable, inexpensive compared with other similar platforms, good choice overall.
Shaun
Support team are very helpful. I was comparing features and set up a trial account with a different email address. They then decided to block all of my accounts which was a bit annoying, hence the lower review. Features are pretty good and design is clean, although there are some features missing that would be helpful and that are available from other livechat software e.g. different trigger messages for different pages.
Response from LiveChatOct 28, 2019
Thanks for the feedback, Shaun. The truth is that we have an 'evergreen' policy that prevents users from creating multiple, free accounts with us; this is something that hurts our business. We hope you understand our reasoning. Other than that, in case you need an extension on your trial just let our support know and they'll arrange that for you. And the side note is that it is possible to trigger different messages for different pages! We have this content related to doing so https://www.livechatinc.com/help/why-should-i-set-up-chat-greetings/#customize-greetings - start a chat with us at livechatinc.com, we'll walk you through the options. Best, Daniel, Marketing at LiveChat
Jonas
The livechat on Ryanair has really bad user experience. Mostly because of the queue management. 1. The entry form where you enter your name flashes between "agents not available" and the form, making it impossible to enter anything. 2. You cannot use the chat on mobile devices because, when the device closes, the connection is lost completely and your queue position is reset. A 5 min grace period or so would be great. Or something else. How hard can it be to have asynchronous communication with a browser app? 3. When you are in the queue and the waiting time is longer than the opening hours, you do not get notified but continue to stay in the queue (for hours), hoping to still get on... This might work okay when there is no queue, but there is no way to tell if you never make it there.
Alex
Awesome thing! And the one month free trial comes in handy! All in all a great product with an awesome support.
Maciej J.
Brilliant !!!
Angelo R.
Great customer support! Great product overall.