LiveAquariaReviews of liveaquaria.com

7/18/2026 I’ve been ordering from Live Aquaria since the Old Foster & Smith days. In the last year they have gone from 5 stars down to 1. Delays in shipping, poor specimens and poor customer service. Yesterday I received an order that was short 6 fish. Phone customer service told me to send a report by email. NO RESPONSE AT ALL. I’m done.

I ordered a yellow eye kole tang about a week after it was supposed to be delivered i sent a voicemai asking about it since I had not been contacted about a delay then a customer service representatives called me back a few days later and said that if I switched my order to a similar fish a squaretail bristletooth tang that they would ship my order with 30 mins I agreed but they didn't ship my order called the next day they assured me it would be shipped that day then for the next couple weeks I was told every few days it would be shipped that day until I finally made them cancel my order only reason I ga e them two stars is bc they did email and call me back

They were the best when owned by Dr Foster and Smith which was few years back and now they are substandard at best . I think now owned by PETCO but either way will not order again .

Ordered fish most of them were completely stressed few dead and complete wrong fish all together I ordered 18 cherry barbs well they only sold me 2 and rest were ember tetras do not order from them. They claim to give you a refund but I have not gotten any

I've ordered from them three times. One fish of what was supposed to be a male/female pair was left out of the first order, and one arrived dead in the third order. Granted, they will refund you the costs of the fish, but you are still out the $29.99 overnight air shipping. You won't receive a credit on that, even when LiveAquaria manages to leave a fish out of your original shipment. A credit on a missing or dead fish is nice, but that really doesn't begin to cover the shipping charges on an order they screwed up, and they are not going to offer to send you a replacement on their dime. On the positive side, their packaging and shipping procedures (when the fish actually makes into the package) are great and their representatives are very pleasant. However, that I'm out $60 in shipping charges on one fish I didn't receive and one that arrived dead seems like a very valid reason to longer shop with them. There are other places to shop for fish and plants online, I would recommend trying those before LiveAquaria.