LiveAquariaReviews of liveaquaria.com

First order will be last. Sherry, the customer service rep on phone was rude and unprofessional. Supposed to be overnight delivery by 1:00 pm but FedEx is awful and Liveaquaria is an apologist for their inadequacy. Their website when ordering is also deeply flawed causing me to place a duplicate order which they claim will fall off my account in a few days. That remains to be seen. Would not recommend this company. Update : Fish arrived, late but alive. One BIG problem though, the two Kribensis I ordered and paid for were long finned Zebra Danios. Really? How can these so-called "aquatic experts" that "carefully select the fish" make that kind of mistake? I mean really the person selecting the fish must be totally clueless. Again it is the amateur hour over there.

Last review for liveaquaria because I will nevaaa buy from them again.The fish came from 3 different places...ok that's fine but out of the 4 boxes I got one had my Convic Tang. it was DOA. The box had nothing to protect the fish or no heating pads. The box was wet inside.Keep my money Liveaquaria for the second time...U will never get my money again. People if I were U ....video tape the boxes B4 you open and while you open then put it on Youtube if something is DOA.

Ordered a lot of live stock, all arrived dead and they refuse to refund because i file a claim week later, even though i did email them on the same day reporting the issue with pictures.

They do not really actually refund your money when the fish die. They gave me a store credit of $10. For the 5 dead fish that passed after I received them. You can get nothing to replace the fish because of shipping. So that $10 credit will just sit there. Also I've lost a few more of their fish about two months in and the tank is doing great Other fish I had as well as ones I've bought elsewhere are fine. Go local. Or find another company who will actually guarantee their fish. I even got one who arrived with one fin. Do not recommend this company (who is owned by PetCo)

DO NOT BUY FROM HERE. I've used LiveAquaria in the past, but never again. My most recent order contained a purchase of "expert only" fish, half of them arrived dead. But because I was ONE DAY LATE in submitting my claim, they denied it. The only reason for denying it was timing of my claim. That's it. No other reason. They literally do not care that half the order arrived dead. I ordered inverts in the same shipment, they're fine. But somehow it's my fault that the fish died. They basically steal your money. They do not back up their products and respond to inquiries with form responses. Update 4/28: got another form response, essentially blaming me for their bad customer service, no comment on the fish that died the next day. DO NOT BUY FROM HERE. See the response from them to this post, the "guarantee" has a qualification process, so that's not a guarantee of any kind.

The company does not stand by their refund policy. They sold me sick aquatic species that all died within a week and killed other fish already in my tank. They refused to provide a refund and threatened to block me from all future purchases if I filed a credit card charge dispute, which I did. But it doesn’t matter now because I would NEVER order from their company again. There are other better alternatives out there. Don’t use this company.

Ordered a dwarf gourami, received confirmation email, then received an email that my order was delayed, checked the website and they were out of stock so maybe they miscounted. But a month goes by, and when I checked the website the fish were back in stock. I spoke with a rep asking what the status on my order was and they had canceled it without notifying me a couple days prior. Had to dig back a month in my card statements to be sure they actually reverted the charge and fortunately they did. Can't review the fish, never got it.

Wow! Horrible place to order from. Should have looked at the company's reviews online before using them. Messed up two orders, then, when I canceled they said it would be 3-5 days for the charge to come off. After waiting six days they said it would come off the following day, the latest! That has come and gone. I would suggest just going to the closest ocean and trying to catch your own fish or gather corals, you will have better luck with that! A 1 rating is actually too much!