LiveAgentReviews of liveagent.com

You have got to get LA Desk! The wyas you can have your staff with support tickets is Outstanding!

Works well as a standalone helpdesk system with integrated live chat, tailored the system to our needs including auto replies and template responses.

Can do most things you need from a support desk !

Although Im new at LiveAgent, it couldnt be easier!!!

I love Live Agent! Very user-friendly, easy to navigate and efficient!

Good use of modern technologies to make the application very powerful and it is really live. You can see live typing/chatting of fellow agent while they are replying to a ticket. This helps in avoiding duplicate responses and two people working on same ticket.

Live chat for help with a new user is faster and more efficient that use of the Forum.

As an IT Manager who has used a few different types of ticket management applications to help keep track of employees and client needs, LiveAgent is great! The labels and organization features once setup make it easy to see what type of issues users are having. Which also help if you need to run reports on a history of a problem. My employees also think the software is easy to use not only from the computer it from an iPhone or an iPad. This accessibility makes it easy to keep up with the tickets while in the field. Overall I cannot say enough how happy I am with LiveAgent and that I would definitely recommend it as a Help Desk ticket tracking software.