Live Action SafetyReviews of liveactionsafety.com

I ordered a few chest decomp needles for $10 each and shipping was going to be about $8. I threw in another $1.90 in other little things I could use a top up on. Apparently, despite no notice on the website, they were out of the chest decomp needles. They proceeded to, without any communication, cancel my order for the needles and just send the $1.90 in other items - along with about $8 in shipping fee. This was never actually communicated to me, however. I saw the shipping for the other item and that it had shipped, so I called to see if they were just back ordered on the needles. The guy on the phone told me it was too late to cancel the order, but they had cancelled out the needles and simply billed me for about $10 (about $8 of which was shipping) and sent the other items anyway. I had also selected USPS box as the shipping method - a slight upcharge from the base envelope shipping. This was so the plastic items would not risk being crushed. Of course, they for some reason sent the items in the envelope instead of a box. Overall wish they'd just communicated to me so I could've cancelled entirely before it shipped, or put the item they were out of stock on on back order. Paying about $8 to ship $1.90 in items sounds stupid. If I hadn't called and asked, I never would've even known that they were simply never going to send the item I had ordered and thought that I had paid for. What a mess!

AVOID THIS COMPANY! They are dishonest and have absolutely the worst customer service I have ever dealt with. Terrible customer service and terrible employees. I placed an $800 order for an item listed as in stock. A few hours later, I received an email saying there was an issue with my order and I had to call the sales dept. to even determine what the issue is. I asked several specific questions via email but got no answer except that I had to call the sales dept. and the issue could only be discussed over the phone with a sales rep and that they would call me back right away. They did not call and when I called them, they said the item was out of stock and the only option I had was to buy a different unit that cost about $1000.00 more. I said that was not my only option as I could cancel the order. The guy agreed to to do that and then called me an a**hole, for no reason. I had not been rude or used any profanity before their low class representative called me an a**hole. This company purposely does not have accurate in stock information and uses that as a way to try and force you into buying a much more expensive item.

Company shipped with zero packaging on an order of a dozen bags of IV fluids for over $200. One bag burst in transit and, after fulfilling their request for a number of photos and several emails, they replied "Looks like you opted out of shipping insurance so there is nothing we can do to help you." They could have just sent the overpriced item ($15) and created a repeat customer. But nope. Don't deal with these people. I certainly won't.

Worst customer service ever!! Do NOT purchase anything from them! They will charge you for returns, the rep I spoke with said it would be best if I never bought anything from them again.... Hope the owner of this company is aware of how their customers are being treated.

By far the worst customer service I have ever received ordering online. I ordered some products that were supposed to be delivered on a Monday. Just before that Monday I noticed that the carrier was bouncing the package back and forward between the same two distribution locations. I waited a couple more days until the package is now 4 days late to send them an email. I explained that the package continues to bounce back and forward between the same distribution locations and asked if they can contact the shipper. Their immediate response was "no, that's your job not ours" I explained their job was to get me the package I ordered and only after several email soaking a couple days and I felt I had no option other than to call my credit card company, did they get involved and open a ticket with a carrier. When the package finally arrived several more days later, they wrote me an email notify me of delivery. In that same email, and a couple more that followed, I was called "inpatient", "lazy", and lastly "mentally incapable" I only wish I would have seen all the similar reviews on Facebook and elsewhere before I gave them my money.