Live Action SafetyReviews of liveactionsafety.com

Guy just calls me all aggressively about how my order got sent back to the store. I explained the website wouldn’t let me add an apartment number on the website but the mail will typically deliver without that number so I wasn’t too worried about it. He told me I’d need to pay again for shipping which was outrageous to begin with. So I ask to just cancel the order after all the attitude I was given and he said he would still need to charge for shipping and a 25% restocking fee. I’d avoid order from this company if that’s how they are going to treat customers. If I bleed out on the job because of this guy I’ll be very disappointed.

Extremely poor customer service. I purchased two items on their website that were reasonably priced on sale on 09/29/2026. My order was canceled shortly after without explanation. When I called and asked why my order had been canceled they advised the items were no longer on that sale and I would have to pay a higher price for the items I wanted even though I had already completed checkout at their advertised price.

I ordered a back brace, and they sent me an ice pack. I requested a return and they denied the request. Save your time and buy your medical supplies on ebay

I ordered a back brace and did not open the bag in any way and wanted to return it but they refused to return it.Their return policy states it must be unopened and I met that criteria but they still refused to refund or even deal with the return.One big rip off!

No exchange policy. I had to re buy jacket in different size, but price had gone up 10%. They said I was SOL. If I didn't re buy item, 20% restocking fee. So I bought second jacket at higher price, had to pay shipping to return original, and they also deducted initial shipping cost from return amount. And yes, their customer service sucks. I have co-workers who really liked the float coat and wanted to know where to buy it. I told them anyone but Live Action Safety. They could have had 2 or 3 more customers. Dumb business.

These guys are straight up crooks. It is just statistically impossible for the UPS or USPS to lose so many packages of the same company. The story is the same you buy merchandise, they charge you for shipping, and then mysteriously the package is lost and now that is your problem not theirs. Apparently they have somewhere written in their policies.

Spent over a thousand dollars for my Volunteer Fire Department to be sent only half of my order, the thing I needed the MOST they are claiming was mailed to me but never arrived. Customer service was extremely rude and disrespectful. Worst experience ! I now see I am not alone in that SEVERAL people here are being charged for items they did not receive!!

Placed a order, it was shipped via USPS. When I received the package it was empty and the box had a big hole torn in it, which had been taped up. LAS chose the shipper not me. Contacted LAS, was told I would have to wait for the claim to be settled before a refund could be issued. If I still needed items, I would have to resubmit, and pay for another order. Have to say I'm very disappointed in the service this company offers it's customers.