LitzzyReviews of litzzy.com

Wrong delivery. Instead getting the heyhey Christmas sweatshirt...I end up getting a different sweatshirt that I've never oder

The product came late. It was the wrong size. It had no label attached to the sweater. When shipping notice came, the first note was that the item had just left China and was in route. I requested to return item. They would not send a return label. They wanted pictures of the front and back of sweater, the label on the product (which didn't exist) and picture of shipping label. Once done, they wrote back and said I would have to mail back on my dime and since it was an international return it would be expensive and suggested I keep the unwearable sweater and buy another in a larger size ( even though I told them it was too large ?) and they would give me 10% off. As if I would order anything from them again.

Haven't received product yet. Entirely dissatisfied.

Ordered three sweaters on Dec. 1 and have no shipping information. (two weeks later) I contacted customer service and they said it takes 5-7 days to process the order (their website says it takes 3) and then 10-15 days to ship. I was provided a shipping number but was told even that would take days to update. Apparently it looks like the product is coming from China. Not Texas which is where the company facebook page says it is located. Not Wyoming which is listed on their website under the contact us headline. The company needs to be honest about its shipping time upfront when you order. The whole thing is ridiculous.

This is the cutest sweater for my son! Fit as expected.

The product is excellent. The double label for this order caused me a lot of concern. No reply was given to my inquiry. I might suggest extra effort be made to get labels correct and reply to your customer when an issue is made.

Still haven’t received the item and the company is sending me emails asking me to rate the company and another asking me to rate the product. Pretty ridiculous

Your shipping is a joke. I ordered on Nov 15th. It’s now Dec 2nd and the sweatshirt is still not here. I checked the shipping policy before I purchased because my son needed this for the Christmas parade…that was last night. It’s ridiculous and I know this review will go nowhere, but i still feel the need to say that you might want to better inform people that your products are coming from China, not Texas, and shipping takes much longer than indicated on your site.