Jean R.
JUST DON'T GO THERE!
I received an email on Dec 12 informing me that a gift, ordered on November 26th, and charged to me THAT SAME DAY, is NOW unavailable, due to unforeseen circumstances and issue a credit. What kind of company is so poorly run that thy sell and CHARGE customers for products they are unable to provide? And then waiting 16 DAYS to inform me “WHOOPS, SORRY!” and holding my money all that time!!!!! I am left with no gift for a child, and only 3 days to order something before almost all online companies stop guaranteeing shipments in time for Christmas (which is after our celebration anyway). If that isn’t enough, they have never offered an alternative-while there are painted versions of the same product! Perhaps I might have chosen one of those! BUT, WAIT, BEST OF ALL!!! As of this moment they are still selling the exact item the website! SERIOUSLY?? And of course, the item's retail price has increased by 20$. I suspect the previous reviewer has purchased the same item; as the cost is the same, $117. Finally, I emailed them Dec. 14 and as of today, the only response I have received is the "you are important to us, but we are too busy to deal with you..." auto generated response. Clearly they are busy with all of their other furious customers. MY RESPONSE TO LITTLE LONA'S COMMENT: If the problem was with inventory, a responsible company would have: a.) notified me as soon as it was evident that the item was not available, not weeks later b.) refunded charges billed when unable to ship by the promised date c.) have ceased to sell the item in question c.) responded to my email of Dec. 14. As of today, Jan. 14th, I have received no response to that email. Evidently my public complaint in this forum that might hurt their business necessitates some concern, whereas my personal satisfaction rates none. Finally, I did discover that Little Colorado, the company that makes the table in question, had them in stock and took my order. They were unable to comment on the issue with Little Lona.
Response from Little LonaDec 29, 2022
Hi, Thanks so much for taking time out of your busy day to leave us a review. Unfortunately we do have inventory changes from time to time. We are sorry to have disappointed you.