Your inaugural items state “Includes the inaugural addresses from the first 44 and the 46th Presidents of the United States.”
You just lost a customer. Lots of presidents I didn’t like but willing to get scarf until you played childish games.
Response from LitographsDec 21, 2023
Thanks for reaching out! I'm not sure if you already purchased an item, but we offer a 100% satisfaction guarantee. So if you did and if you'd like to make a return, you can please email [email protected]
AN
Anthony
No show order
Similar to a previous 1-star post on 12/17. I ordered on 12/6. Stated an estimated shipping date of 12/16. Shirt was a t-shirt that existed on their website. Not a special order text. 12/19 and website still states “order is being processed.” I waited to email this morning as I thought it might update on Monday, as the 16th was a Saturday. So no, they have not had 24 hours to respond, but my gift will not get here before we leave town for Christmas. Unfortunate experience from a company that seems to do mostly good work based on reviews. Will have to find a way to get money back.
Response from LitographsDec 19, 2023
Hi, Anthony! Thanks for reaching out. I apologize for the delay. As you stated, will always respond directly within 24 hours (it's only been 3, and I have already checked on the status of your order with my supervisor). Our main priority right now is delivery by Christmas Eve. Our estimated ship dates are not guarantees. Even though the t-shirt was displayed on the site, every single item is printed on demand, and is unique. That's what makes Litographs such cool gifts! Anyway, I will respond directly with more information once I have it, but we will stay true to our word. If it's not there by Christmas Eve, you will receive a full refund.
NH
Nick H.
Terrible quality
Terrible quality. I should have read the reviews before purchasing. Now I have to pay to get a junk product returned.
Response from LitographsDec 11, 2023
Hi Nick,
I'm sending you an email too, but wanted to respond publicly. I'm so sorry about this. The vast majority of our reviews are positive and when something goes wrong, we always, always make it right. Please respond to my email so we can send a replacement or issue a refund.
JE
Jeff
I bought this blanket for my wifes…
I bought this blanket for my wifes birthday and after getting it, this is my thoughts, im very disappointed in the quality of the blanket. For the amount paid i don’t think it’s worth the price. The quality isn’t great, the overall blanket is really thin and the Sherpa is not very thick. The picture of the Sherpa does not reflect what you actually get. I wouldn’t even consider it Sherpa considering how thin it is. The stitching that goes around the blanket does not even sit on the blanket, it sits just above the edge of the blanket not even touching the actual blanket. I also had Sherpa pieces coming off the the blanket. I sent pictures of how the blanket was and after inquiring if this what the blanket normal quality is all they really said was if we wanted to return it then return it and only suggested to wash the blanket to see if it fluffs up the Sherpa. I don’t want to wash the blanket in fear I still don’t like it and they don’t accept it because I washed it. I was glad to get this for my wife because she’s been wanting this for a while but I feel it’s not worth it in my opinion.
Response from LitographsSep 3, 2023
Hi, Jeff! I'm so sorry about the blanket! I'll respond personally but wanted to respond publicly too. We have a 100% satisfaction guarantee, and absolutely will refund you even after you wash the blanket.
MO
Monica
Poorly made and very ugly!!
They are The blouses do not have the same quality as the blouses they present on the website. The blouses are poorly made and very ugly. I won't use them I will donate to Goodwill.
Response from LitographsFeb 18, 2023
Hi, Monica! I'm so sorry to hear you're disappointed with your Litograph. We stand by our 100% satisfaction guarantee. If you could please email [email protected], we'll be happy to help with a refund or exchange.
RK
Rochelle K.
Horrible quality
The quality of the blanket is not proportional to the expense. The printing looks blurry. The blanket is paper thin. The stitching is crooked. I am beyond disappointed. I haven't tried to get a refund. I bought it as a Christmas gift for a friend. It's still in my closet because I'm embarrassed to gift it. Waste of 70 dollars. I wish there had been more honest reviews at the time I purchased so I would've known what to expect. I hope this helps someone else.
Response from LitographsJan 25, 2023
Hi Rochelle,
I'm going to email you, but wanted to respond publicly as well. Thanks for your order, and I'm so sorry you're disappointed with the blanket! It sounds like you received a blanket from our old stock, which we are just about out of. We felt the same way about them and are transitioning to a much improved blanket. I'd be happy to send you a new blanket on our new material, and there's no need to send yours back to us. If you still don't like it, I can process a refund for you. The new blanket has a more cleanly sewn edge and a fluffier sherpa back -- a huge improvement overall. Apologies again!
AR
Ariel
Disappointing tshirt
I normally do not write reviews for items I've purchased, but I was so disappointed with the tshirt from Litographs that I feel the need to warn others. The poster I ordered was fine, but the tshirt was poor quality and the printing even worse. The material was extremely thin, cut all crooked, stitching coming apart. The lettering was printed over the threads that were coming apart. And there was a lot of color running/bleeding. I could not see giving it as a gift for which it was intended.
That said I did have a good customer service experience. They refunded me the cost of the shirt and most of the shipping after I mistakingly selected the overnight option. They had prompt responses and apologized for the inconvenience
Response from LitographsDec 23, 2022
Hi Ariel,
I know we responded to you via email, but I wanted to respond publicly, too. I'm so sorry that we sent a defective shirt! This rarely happens, but if it does we never expect anybody to ship back the defective product, and will always send out a replacement for no charge, or issue a refund. Apologies again, and we're grateful that you acknowledged our customer service.
TS
Tyler Scheid L.
Disappointed in this gift to my wife (blanket).
I got one of the blankets for my wife. She says she likes it but I am hugely disappointed and embarrassed about it. My first complaint is about the functionality. It's very thin and does not provide very much warmth. My next complaints are all about the novelty of the item. It seems like the book is put on repeat onto a giant fabric which is then randomly cut into squares for the product. The words are also not even aligned to be parallel to the blanket. I thought more effort and care were put into the creation of the blanket such that the book would actually start at the top of the blanket and read straight across. It also does not appear to be readable in the sense that the words that get chopped off at the right end of the blanket do not continue onto the next line of the left side of the blanket. The words are also unnecessarily large. If the words were smaller you could possibly fit the whole book (Percy Jackson in this case), which would massively boost the novelty of the item.
Response from LitographsDec 23, 2022
Hi Tyler,
Thank you for your order, and I'm so sorry about this! We have a 100% satisfaction guarantee, so we would like to make this right. I've just sent you an email, if you don't see it, please check spam.
To answer some of your concerns here: I'm sorry it's not very warm! We generally have very positive feedback about the softness of the sherpa fleece, but it's definitely subjective. It might plump up in the wash (gentle wash, cold). The font is as small as we could get it to print legibly. The blanket starts with the end of the text and then the beginning, so that the beginning and end of the book make it onto every blanket. It should read straight across, but some words will have to be cut off due to the hand cutting. We always offer a full-text poster, which addresses many of these points.