Amanda C.
Still not received item and no communication from company
Order a custom scarf over a month ago. Was sent a dispatch confirmation within a couple of days, but still not arrived. I emailed the company two weeks after dispatch and a month after dispatch and heard nothing back. My dispatch email said a label has been created and no update since. Communication is awful, no response at all and I still haven’t received the scarf which was supposed to be a present for a celebration a week ago.
Response from LitographsJun 19, 2026
Hi, Amanda. So sorry for the confusion and disappointment here. I have responded promptly and kindly to each of your emails. And I texted you. I'm not sure why these haven't gone through. It's very frustrating (on both ends) and I'd love to continue to help make this right. In any case, I already fully refunded you yesterday, as it appears the scarf has been lost in transit. Can you please try to email us from a different email, in hopes that we can communicate there? Thank you!