LitJoy CrateReviews of litjoycrate.com

Ordered a limited edition boxset in April 2023 which was due to be shipped fall 2023. Many updates later with assurances that the set would be shipped fall, this was then stretched to late fall. I never received the latest email update, but on checking the shipping blog, it appears that this item will now be shipped NEXT YEAR! Incredibly disappointed.

I preordered a special edition in April, intending to give it to my daughter for Christmas. I periodically received emails saying “don’t worry, it’s still shipping this fall” which in the fall turned into “don’t worry, still shipping LATE FALL” until today when I checked the shipping blog and they posted yesterday saying it might be next year. I’m furious. How could it be on track to ship 12 days ago when you emailed and now it might be next year?! Because it was never on track in the first place. This was too expensive to not get it right. What a joke.

They charge your card every quarter but consistently have shipping delays lasting months resulting in now subscription boxes arriving. For example, I have yet to receive my spring quarter box but just got an email that my fall 2023 box I delayed. When I contacted customer support they are unhelpful and even accuse customers of lying about not receiving boxes. Based off the other reviews here I wish I would have done my research before purchasing from this company.

Boxes are never shipped on time. They're usually months behind and don't apologize or give subscribers any reason or coupons for the wait. If you try to use points and add them to the product but don't actually check out and decide against the purchase, you lose all your points. The hp themed boxes used to be really nice quality items. Now it's as though they're just throwing random stuff together that done even make sense. I'm assuming that's why they're discontinuing harry potter themes crates. I do not recommend this over priced company

Ordered a reading journal with the points I had saved up at the time and paid $12 delivery. Tracking number never worked and after about 6 weeks I got in touch with litjoy to check on the status of my order. Was told it was already delivered. I went back on my ring camera to the date the said and saw that the delivery driver did visit - he knocked on my door, walked of to the side of my house out of camera shot and then left the garden without leaving a note. I sent them the footage and they came back to me a few days later with a picture of my package stuffed behind one of the plantpots at the end of my garden. I went out to check but obviously after 2 weeks the package was gone. The plantpot in question is up against my neighbours fence and can be seen from the street. At first they offered me a replacement or refund but before I could even answer them they backtracked saying since delivery could be proven I could only have replacement of product for cost of delivery or just a replacement. I argued this with them - why should I pay anything, claim it back from the company who miss-delivered the item, but after a while of them arguing against me I got back to them to say I would have the refund of product (I didn't want to lose the saved up points, but I wasn't paying twice for a product to be 'delivered'). Well they ate now backtracking again saying as delivery was proven it is against policy to refund ??? Delivery was not proven at all, the delivery man just left my package in a random place I would never think to look that can be seen from the street and accused through my neighbours garden and then left no note to indicate that it was there! I was a crate subscriber/lunacorn for years and spent thousands with this company for them to basically call me a liar over $12 delivery fee. Surely if I was trying to get something for free it would be the $200+ orders I'd been getting delivered for the last 3 years, not a reading journal that was free with points?? This is the only time in all my orders(10 since January 2022, plus 10 months of paying for lunacorn subscription. And a lot more the previous years) that I have ever reached out to litjoy and this was the experience I recieved. I'm disgusted with the customer care from this company and am looking in to a way of reporting their conduct to the federal trading commission.

Complete lack of transparency. As others have stated, very money oriented. I pre-paid for several months of subscriptions in June. I have yet to receive a single box. They have great limited edition options but not worth the subscription if your hoping for early access. Plus the additional $10/mo fee for "special access" on top of a subscription is bullocks. Given this is geared toward middle grade books, this feels like preying on vulnerable younger readers.

I was a subscriber to Litjoy's Magical Crates and have spent over $2K with this company. In 2020 and the early 2021, they were so incredible and very magical, after the Burrow Crate, the box's quality and uniqueness went downhill. I unsubscribed when the Magical Classes box came in 3 months late (totally understand it being late due to the global supply chain issues) and they did notify their subscribers of the delay and told us that they would ship these out to us once they arrived to Litjoy in January (vs when the box was supposed to ship in April) I unsubscribed to the quarterly boxes not because of it being so late but because the quality of their boxes are no longer worth the $72 (box + shipping). An example on their poor quality is the mandrake planter came broken and the label was put on crooked, and they also misspelled a word of the item itself, they were able to get it correct on the box it came in but not on the item itself. They spend more time and effort on the design of the box vs the item itself which is sad. Was it worth waiting 3 months for this box --- absolutely not, the pot looks like it was glued back together, label is crooked and the misspelled word, Making sure items are accurate and in good quality are 100# in their control. Salt & Pepper Potion Bottles were another example of poor quality control, it looks like a bottle from the dollar store with a label just slapped on with the edges rubbing off, these were underwhelming. Once again the box is designed better the then item itself. Next was a plastic bag, that fits into a pouch, that I will never use, as its all crinkled up, The tea cup and saucer was not very original as its been done by every other HP crate company out there but they were the only one that managed to spell the grim incorrectly, once again no quality control. What is really sad is the wow factor of the box both items had misspellings. The add on's are better than the box, so since the boxes no longer sell out, I will wait to see it it's worth it and just stick to addons. I would not recommend buying their magical crates at this snapshot in time.

long time sub spent hundreds inc buying the add on keys at £20-30 each..last box after the burrows was terrible got bad reviews all round.3 month wait for this box and the price paid it was terrible with spelling mistakes ,cheap made items looked like from ali express (china) and with the shipping and bank costs for actually buying from usa which is about £5 in total almost £100..took payment for next box before i could cancel,Go look at YT videos and see yourself ..ooh and being lunacorn they are deleting negative reviews from there FB page too.. you are losing customer's fast and just moved to a new building ,your doing to much and getting greedy to your detriment.