Litfarms is listed under Smoking & Tobacco.
Litfarms (litfarms.com) has 313 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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Claim this listingSmoking & Tobacco · San Francisco, California
Excellent
Smoking & Tobacco · Alpharetta, Georgia
Excellent
Smoking & Tobacco · washington, District of Columbia
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Smoking & Tobacco · Gardena
Excellent
Showing 170 reviews with 1 star · Clear filters
Chris G.
They gave me fake weed hemp with raid like substance sprayed in it
Response from LitfarmsSep 9, 2026
This is a serious allegation about what's on the flower and we want to look at it properly rather than dismiss it in a reply here. We're sorry you had that experience. Please email [email protected] from the address you ordered with, and attach a screenshot of this review, so we can identify the batch you received and follow it up with you.
Johnny A.
The worst, I ordered lemon cherry gelato, sour apple, and carbon fiber. All 3 taste like crap and the shipping is horrible. It honest does not taste like anything you should be smoking. Do not order anything. I don’t even think this stuff is real.
Response from LitfarmsSep 9, 2026
Johnny — three strains ordered by name and all three tasting the same and wrong is a quality and accuracy failure together. We're sorry. Please email [email protected] from the address you ordered with, and attach a screenshot of this review, so we can check what was packed against your order for the lemon cherry gelato, sour apple and carbon fiber.
Roger H.
Order not received sent 5/13 26 @ priority shipping which cost around $10-12 bucks! Still no order delivery! Sad Business practices!
Response from LitfarmsSep 9, 2026
Roger — you paid $10-12 for priority on 5/13 and the order still hadn't arrived. Charging for a service and not delivering it is the fair way to describe that, and we're sorry. Please email [email protected] from the address you ordered with, and attach a screenshot of this review, so we can trace the package and deal with the shipping charge.
Jon S.
i TOOK A Chance and tried this company out.I purchased an ounce of thca bud and the only option it gave me to ship was priority shipping which cost another $12.14 for what is supposed to be 1-3 daysfor shipping now almost 6 days later I still don't have my product andf now come to find out it's going to take longer . Sounds to me like they are charging for priority and using free mail pocketing the $12.14 extra. even support comes back and says in an email to me that shipping typically takes3-7 business days. yes if using free USPS delivery. I would not recommend that anybody shop at this company until they get their customer service up to par. and start being more straightforward.
Response from LitfarmsSep 9, 2026
Jon — you've made a specific and fair point: if priority is the only option at checkout and orders then move on a 3-7 day timeline, the charge and the service don't match. We're sorry. Please email [email protected] from the address you ordered with, and attach a screenshot of this review, so we can review your shipment and that $12.14.
Billy
These are the slowest people on earth.. With this new economy these people will be gone in 90 days.. They are a crappy Luxury as they sit. Money is getting harder to come by and these people act like they think they are untouchable.. They DO NOT listen to their customers and can't seem to come into the future and get UPS. Your 5 day policy just sucks and it is NOT acceptable to anyone but you.. I hope you can pay the rent with weed bc that is all you are going to have. After months of waiting and waiting and waiting for no good reason.. LIT Farms YOU ARE FIRED..
Response from LitfarmsSep 9, 2026
Billy — you've been waiting repeatedly and telling us the same thing each time, and we haven't changed the thing you're pointing at. That's a fair reason to walk. We're sorry. Please email [email protected] from the address you ordered with, and attach a screenshot of this review, so we can look at your order history before you go.
Shannon
If I didnt have to give at least one star, I wouldnt have given any. I placed my 3rd and 4th orders on May 5 and the conformation emails said delivery May 11. USPS said, May 8, shipping label created. May 11 my order did not arrive. USPS still said it was waiting for the shipment/label created. The order shipped May 11, the day I was to get it. I have sent 5 emails to LIT and all I get is the ridiculous AI BS. I get no responses from a person, other than we will escalate your issue and then I get a how did we do survey. I tried a phone number for them but it wasnt valid. Honestly this company is crap, sketchy and I will not be ordering from them again and will not be recommending anyone to LIT. They charge astronomical shipping charges and have a route protection plan you can pay for. After all this think about it, why pay the extra when LIT makes no attempt to rectify their mistakes. I refuse to do business with a company who tries to scam their customers. I still have not heard anything about how their going to make things right. Perhaps they should be more customer focused instead of worrying about profits. Stay away from LIT Farms, there are better companies out there to order from.
Response from LitfarmsSep 9, 2026
Shannon — five emails answered only by automation, an escalation that went nowhere, a survey instead of a person, and a phone number that didn't work. We're sorry. Please email [email protected] from the address you ordered with, and attach a screenshot of this review, and we'll handle your May 5 orders ourselves rather than route you back through that.
Adam S.
Problem with an order, didn’t give me the promotion. Wouldn’t send me it. Called me a lier. Told me I’m blocked. Crooked company.
Response from LitfarmsSep 9, 2026
Adam — being called a liar and told you're blocked over a promotion is not how we should ever handle a disputed discount, and we apologise for it. Please email [email protected] from the address you ordered with, and attach a screenshot of this review, so we can find the order, look at the promotion you were owed, and review how that was handled.
lynne K.
Still waiting for an order placed approximately 13 days ago. Got charged $13 for priority shipping and plus another $4 for insurance. And it's a bunch of b******* and I don't care how good their weed is. I'll get it somewhere else. Do not like their customer service one bit
Response from LitfarmsSep 9, 2026
Lynne — thirteen days after paying $13 for priority and $4 for insurance, and then poor support on top. We're sorry, and you're right that good product doesn't cover for that. Please email [email protected] from the address you ordered with, and attach a screenshot of this review, so we can locate the order and refund what you paid for speed.