LitfarmsReviews of litfarms.com

Response from LitfarmsSep 9, 2026

Sharon — you paid the priority rate and were then told it went standard. That contradiction is ours to explain, and going quiet on your emails afterward made it worse. We're sorry. Please email [email protected] from the address you ordered with, and attach a screenshot of this review, and we'll track the shipment and the shipping charge you were billed.

Response from LitfarmsSep 9, 2026

Chris — you sent the photos we asked for and then heard nothing back. Asking a customer to document a problem and then not replying is indefensible, and we're sorry. Please email [email protected] from the address you ordered with, and attach a screenshot of this review, so we can find that thread and finally give you an answer.

Response from LitfarmsSep 9, 2026

Eric — a 10 to 14 day wait isn't what our shipping promises say, and we understand why that ends the relationship. We're sorry to lose you over it. Please email [email protected] from the address you ordered with, and attach a screenshot of this review, so we can look at what held your order up and make the last one right.

Response from LitfarmsSep 9, 2026

David — you kept ordering through a seven-day ship time and we still didn't hold up our end when you paid for priority. Losing a returning customer that way is on us. We're sorry. Please email [email protected] from the address you ordered with, and attach a screenshot of this review, so we can review your shipping charges and orders directly.

Response from LitfarmsSep 9, 2026

A label created the day before a promised delivery was never going to arrive on time, and you were right to question it. Going 30 hours without a reply compounded it. We're sorry. Please email [email protected] from the address you ordered with, and attach a screenshot of this review, so we can locate the package and get you a real answer.

Response from LitfarmsSep 9, 2026

Lynda — three of four ounces smelling and tasting like hay means those packs should never have gone out. Cookie Monster, Sharpiez and Blue Andes all missing the mark points at a batch problem on our side. We're sorry. Please email [email protected] from the address you ordered with, and attach a screenshot of this review, so we can replace them.

Response from LitfarmsSep 9, 2026

James — ordering on June 26 and still waiting the following week isn't the service we advertise, and price doesn't excuse it. We're sorry. Please email [email protected] from the address you ordered with, and attach a screenshot of this review, so we can find your order, see where it stalled, and put something right for the wait you had.

Response from LitfarmsSep 9, 2026

Richard — if the bag weight is being counted toward the ounce you paid for, that's a real problem and a fair thing to raise. We want to check exactly what you received. Please email [email protected] from the address you ordered with, and attach a screenshot of this review, so we can weigh this against what shipped and respond to you properly.