Sheila F.
I must give kudos to customer service…
I must give kudos to customer service and support they reply immediately to emails. However, whoever is in the shipping department lacks any type of urgency what so ever. I ordered from them on February 27 and as of today March 3rd, order still has not shipped. I can't give any feed back on the product, because i am still waiting....oh and by the way they do not give refunds for unprocessed packages, I just have to keep waiting....
Response from LitfarmsSep 15, 2026
Sheila — thank you for separating the two; support replying quickly is exactly what we want and it's good to hear it landed. Four days without an order shipping, with no refund available because it hasn't processed, is a policy gap rather than a one-off. Please email [email protected] from the address you ordered with, and attach a screenshot of this review.


