Shitty service. Ordered a few days ago, no activity at all. Chat bots for customer service. Good luck, many other sites that offer better and more responsive customer service
Response from LitfarmsSep 10, 2026
Michael — chat bots standing in for customer service is the complaint we hear most, and you hit it after only a few days of no activity. We're sorry. Please email [email protected] from the address you ordered with, and attach a screenshot of this review, and a person will pick it up rather than a bot.
RG
Romulo G.
Totally dissatisfied
I placed an order on December 16th or 17th bought insurance with my order and still haven't received it! 😕😔
I had to order from another farm (Kind) and have it shipped to a different address.
Response from LitfarmsSep 10, 2026
Romulo — you paid for insurance and still ended up ordering elsewhere to a different address to get what you needed. That's a complete failure of the service. We're sorry. Please email [email protected] from the address you ordered with, and attach a screenshot of this review, so we can trace your December order.
LM
Lawrence M.
Terrible experience
Flower alright. Time to ship is unreasonable your basically taking a gamble on calculating when you should order it seems like they stock all the orders than send em when they ready so they keep all of the extra money we’re paying for faster shipping every body should just stop shipping at this point. They don’t care about the customers
Response from LitfarmsSep 10, 2026
Lawrence — you're saying the flower was fine and the dispatch made it a gamble, and that customers are effectively funding faster shipping they don't receive. That's fair. We're sorry. Please email [email protected] from the address you ordered with, and attach a screenshot of this review, so we can look at your order.
MI
Michael
Dont buy shit from this company
Dont buy shit from this company. All garbage. Dont waste money. Horrible communication.
Response from LitfarmsSep 10, 2026
That's short and it isn't good, and the communication part is something we can act on immediately. We're sorry. Please email [email protected] from the address you ordered with, and attach a screenshot of this review, so we can find your order and give you a proper answer rather than another silence.
SG
Steve G.
I cant order more if you dont keep…
I cant order more if you dont keep charging me 19$ a month
Response from LitfarmsSep 10, 2026
Steve — a recurring charge you don't want should be simple to stop, and it shouldn't need a public review to get there. We're sorry. Please email [email protected] from the address you ordered with, and attach a screenshot of this review, and we'll cancel the membership and sort out what you've been billed.
IN
Inspirement
All of the negative reviews on shipping…
All of the negative reviews on shipping are not wrong. If you don't care when you get, order here they often have sales... They are extremely, extremely manipulative. Another review says that they ship fast the first time and that was true, i told my friends about the website because it was okay weed for a good price and then shipped quick... Now they make you pay up to $15 for shipping that will wait in the mail for weeks. They didn't even make a shipping label last time until an entire week later AFTER I emailed them complaining about it. They just wait as long as possible, I guess until people start Karening (rightfully so as we are paying $15 for shipping and they aren't even making a label until a week later) its a joke. You can order from so many other weed websites, so many, and it will not take that long to get. You can order from smallbuds (what i use instead now) and just get better customer service, good weed still, good prices, and FAR FAR faster shipping. I always get it within a week. Do whatever you guys would like, but just understand the customer service is a joke, the shipping is a joke, and theres so many better places to get it.
Response from LitfarmsSep 10, 2026
You told your friends about us when we were quick, and you're telling people the opposite now for the same reason. That's an entirely fair record of what changed. We're sorry. Please email [email protected] from the address you ordered with, and attach a screenshot of this review, so we can look at your recent orders.
TT
Tremaine T.
They make you pay 13.95 for 1-3 day…
They make you pay 13.95 for 1-3 day delivery and it takes about 6-8 days to receive your package. When you message there customer service the person who reply’s to your message is very nasty. the quality of the weed smells great but smokes like 1990s regular weed I will never order from them again not cause of the weed but because of the quality of customer service
Response from LitfarmsSep 10, 2026
Tremaine — $13.95 for 1-3 day delivery that takes 6-8 days is a charge we didn't earn, and a nasty reply when you raised it makes it worse. We're sorry. Please email [email protected] from the address you ordered with, and attach a screenshot of this review, so we can refund it and review that exchange.
EL
El
They can not get straight the…
They can not get straight the processing of the order. I've been ordering from them a while now. Initially it was 2-3 business days to process now they say 3-5 business days to process. What took a week to get now takes 2-3 weeks to get an order. Im still waiting on my package. They are so slow that I ordered a different site and I got my package 3 days later and still waiting on lit. Absolutely horrible and keeps getting worse. I DO NOT recommend ordering from them.
Response from LitfarmsSep 10, 2026
El — you've watched the processing window move from 2-3 days to 3-5, and the real-world result go from a week to three. As a long-standing customer you'd know. We're sorry. Please email [email protected] from the address you ordered with, and attach a screenshot of this review, so we can chase your package.
