Claudiu I.
Zero ROI. Deceptive sales process. Unhelpful customer service. overpromise and underdeliver
Zero ROI. Total waste of time and money. Terrible deliverability. A ridiculous 45% bounce rate (the exact same list gets 3% on Instantly). Their sales team promised 1,000 emails per day from day one, but it actually takes 6–8 days to get there. The worst part? Their poor deliverability meant I couldn't send emails for days, costing me money and business opportunities. I paid $597/month for a service I literally couldn't use, and they didn't care. Their support blamed my list despite the same list performing normally on Instantly. Predatory refund policy. I requested a refund ONE MINUTE after purchasing because I realized I couldn't customize the emails as I wanted, and the warmup requirements weren't properly disclosed during the sales process. They refused, claiming the inboxes were already "booked" for me. Absolute bullshit. After this experience, their homepage should just say "Overpromise and underdeliver." $597/month for something Instantly does 10,000x better from day one. Weak product, weak support, zero accountability. Would not recommend.
Response from ListKitOct 23, 2026
Claudiu, taking your points one by one: “Refund ONE MINUTE after purchase”: not true. Your request came over an hour after you paid. Our refund policy, which you accepted at checkout, is clear: the moment you buy, we purchase domains and inboxes from Google specifically for your account. We make $0 on them and they can’t be reversed. “45% bounce rate”: that’s sender bounce, meaning the receiving server rejected the email. It is NOT bad addresses. Your regular bounce rates were 0.68% and 4.72% across your two campaigns. Why did servers reject it? You sent one email, no follow-ups, no variables, no spintax, the exact same message over and over at volume. That gets flagged on any platform. “The same list gets 3% on Instantly”: the leads were an Apify scrape you uploaded, not leads from ListKit. The Instantly list had 1,028 leads. Ours had 4,995 and 14,995. “Zero ROI”: your campaigns pulled 28 positive replies in 30 days. That’s well above the benchmark we quote anyone. ListKit is a software platform. We give you the infrastructure, data and tools. What happens after a positive reply is your sales process. “1,000 emails a day from day one”: you’re right on this one. Pre-warmed inboxes can send from day one, but each ramps from 1 email a day to 25 over about 9 days. That wasn’t explained clearly on your call, but it's best practice regardless of what inboxes or sending platform you use, that is if you want the best results for a sustained period of time. Our support responses to you took too long. That’s on us. The platform works. 28 positive replies in less than 30 days proves it. If you want help fixing the copy or with overall campaign strategy, email [email protected] and we’ll walk through it with you. - Andre



