Zack
STAY AWAY from this company
STAY AWAY from this company. There are other data and cold email providers. Their platform is okay, but they will charge your card over and over, double paying each month, and their customer support will not do anything about it. They don't care about their customers, retention or their success. They stole thousands of dollars from me. I'm having to fight the charges with my bank as their customer support is worthless. Give your hard earned money to another company, these guys are crooks!
Response from ListKitJan 7, 2026
Hey Zachary! I just spoke with the team and it looks like you wanted to add a 2nd subscription for a whitelabel customer - hence the double billing (you requested another subscription for a client of yours to run cold email for them). This happened shortly after you signed up for your own quarterly plan, and you were billed for that 2nd subscription. Regardless of whether this was a miscommunication or not, you initated a chargeback before our support team could even issue you a refund (which they were in the process of doing). In terms of your campaigns, you got 2 leads from your first campaign and only followed up with these leads 1 time. Warm leads need to be nurtured with at LEAST 5-6 touchpoints if you want a high likelihood of booking them in for a demo. For example, a prospect replied: "Hi Zack, Yes, do send me the demo, and pricing too." This is by all means a warm lead - yet you only responded once, didn't ask them for a good date + time for a call, and never followed up. Then, after the first month it appears you took over with your own scripts, which produced exactly zero results. If you put as much effort into following up with warm leads as you did into disputing your payment, which was in the process of being refunded, perhaps you could've booked a meeting and signed your first client from the campaign. Hope this helps!



