Alice L.
Promising Start, Disappointing Finish
I hired List AI in the late spring of this year (2024) and signed a $6000 six-month contract with a guarantee of five deals or a refund. At first, my experience with List AI was very positive. They ran ads for me, provided a lot of leads, and followed up with notes from their calls. They covered my ad spend for the first month, and although the contract required me to spend a minimum of $20/day on ads for the five-deal guarantee, they never once requested payment for the ad spend, and continued to run ads for me. Of course, I had no complaints. I developed a personal rapport with one of the co-founders, and we even stayed in the same Airbnb during a trip to Toronto with the other co-founder and a member from their team when they visited Canada. However, towards the end of summer, I noticed the leads stopped coming in. The co-founder I was in contact with became slower to respond and explained he was busy working on an AI tool (the AI caller) for lead generation. I was understanding and didn’t question it at the time. However, their marketing efforts completely stopped completely before our six-month contract ended. During our trip to Toronto, everything seemed fine. I assumed our campaigns were on pause due to their work on the AI calling tool, but I later realized this was not the case. After the contract ended, I reached out to discuss either a refund or an extension with changes to the work being done (as there was no work being done)... While the contract terms for the guarantee weren’t met due to my lack of ad spend, I also know they didn’t spend even close to $6,000 on ads, which was what I paid for the six-month service. Unfortunately, my attempts to resolve this through Zoom calls were repeatedly canceled or ignored, often with excuses about illness, double-booking, or family issues. The lack of communication became evident when I noticed the co-founder had unfollowed me on Instagram. While this might seem minor, it indicated to me that they were intentionally avoiding the conversation, and the relationship dynamic had changed in a way I was unaware of. I believe the cause of this change to be personal as the co-founder asked me to delete a photo we had taken together in Toronto because their new girlfriend felt we appeared too close. I complied without hesitation, as I respect others’ boundaries. However, I would have expected our professional relationship to continue respectfully, even if the personal dynamic changed. The repeated last-minute cancellations, missed calls, and avoidance of communication were unprofessional and disheartening. Although I did not secure any deals directly from the leads provided by List AI, I remain in contact with some of them and expect at least one transaction in the future. I was open to working on a plan to continue with them, as their lead generation and follow-up processes were effective in the beginning. I truly regret how this relationship ended, both professionally and personally. I hope this review helps others determine whether List AI is the right fit for them. I would not work with them again, given the lack of respect and professionalism I experienced toward the end. To the founders of List AI, I urge you to treat your clients with greater care and professionalism in the future.