Lionbridge Technologies, LLCReviews of lionbridge.com

This team purposely sends these projects in the middle of the night at local time to avoid a job well done. With the work delivered within the required parameters, they will claim that posters on the walls are on screen texts and we must guess the names of speakers who have never been mentioned by anyone, state that "due to our mistakes, we won't get paid for the work" that was done with effort and in the middle of the night. It's very disappointing, after more than 20 years of partnership, to see translators treated in this disrespectful way.

Stealing interpreted work hours and not payment. I was expecting $500 plus dollars this Feb 15th payment and only received $24 only 24/0.6)==40 mins while I racked up close to 850 mins of calls during that pay period.

I have been waiting for my payment since December 2024. I received an email late last night that a payment would be uploaded. I constantly checked but nothing was there last night. This morning when I woke up I checked and saw the payment at 7 AM this morning. I requested a payout and the policy on Gengo is payments requested before 5PM will be on the 3rd will be on the 10th. I requested and they gave me a date of the 25th. I am appalled and confused, and quite frankly disgusted that I have to wait for my money this long. Between when I submitted my annotations to this time, I have emailed the team back and forth to have my payment uploaded and fixed to the full amount after ya’ll paid me 11.00 last month. Now I will have to wait until the 25th for money that should have been paid from last month. Additionally, this is the only business I know that decided to push back payments because of a holiday, and they did it because of Christmas, delaying payments for another day. PAY ME MY MONEY!

I am the leader of a technical team composed of highly skilled professionals, including engineers and technicians, who work on demanding projects for high-profile clients like Meta. We completed this work for Lionbridge. Despite our expertise and contributions, Gengo’s handling of payouts has been deeply disappointing. 1. Payout Delays and Poor Scheduling: Gengo promises payouts on the 10th and 25th of each month. Today is December 22nd, and I was assured my payout would be processed on the 25th. However, I have now been told I won’t receive payment until January 10th—even during the Christmas period, when timely payouts are critical for many of us. This is unacceptable, especially when Meta and other clients Lionbridge contracts us for are known for paying on time. It is frustrating to be caught in the middle, waiting for Gengo to release payments we are owed. 2. Lack of Flexibility and Communication: Gengo’s support team has repeatedly ignored the urgency of the situation, despite me explaining that I need these funds to pay my team. They refuse to escalate my request to a senior finance manager and instead stick to generic, unhelpful responses. This demonstrates a lack of care for the people who keep their projects running smoothly. 3. Hidden Fees and Transparency Issues: Our earnings are already reduced significantly due to Gengo’s platform fees, PayPal fees, and poor exchange rates. These deductions are not clearly communicated upfront. For a company that expects the highest level of professionalism from its freelancers and teams, this lack of transparency is both frustrating and unfair. 4. Disrespect for High-Level Professionals: We are not just individual translators; we are a team of engineers and technicians who deliver technical expertise to Gengo’s clients. For a company working with globally respected brands like Meta, their failure to meet basic financial obligations reflects poorly on their operations. Conclusion: While the projects we’ve worked on through Gengo are rewarding, the payout system and lack of respect for freelancers and their teams overshadow any benefits. Lionbridge, the company we worked with for Meta, should reconsider its partnership with Gengo, as this kind of treatment is unacceptable for professional teams like ours. Our reputation is directly tied to both companies, and Gengo’s failure to deliver on time is damaging that reputation. Lionbridge must be aware of the poor treatment that contractors face through Gengo, and this issue must be addressed for the sake of both the workers and the reputation of all parties involved. Furthermore, we had agreed to a different amount with Lionbridge, but Gengo’s platform cuts a significant amount from our pay, and the only payout option is PayPal, which also charges additional fees, further reducing our income. Additionally, Gengo separates payments if the payout amount exceeds $5000, which causes further delays and complications. These actions, combined with the already poor payout timing, create an unacceptable situation for professional teams like ours. If this issue is not resolved, I will be left with no choice but to escalate the matter. I will inform my entire team to share their complaints on all relevant platforms, including Trustpilot, Glassdoor, and professional forums. Additionally, I will notify our clients directly about these issues, as their reputations are tied to Gengo’s performance. Lionbridge, as our employer, must also take a stand on this issue. I urge Gengo and Lionbridge to reconsider their payout policies, especially during critical times like the holiday season, and treat their technical teams with the respect they deserve.

Shitty translation tool. You can't follow your word output....

These guys created a study about Human Interaction for AI. First thing everyone noticed including myself is that they issued everyone a 239 address number when come to find out the address was 259. After searching around for what felt like an hour I finally realized their company name on a bulletin board when I walked passed a location that was across the street. Other than that I had no immediate contact person that would answer my email to correct this in a timely fashion had to find myself. I showed up to the Interaction Video which was very sloppy and had almost ten other people there with the same date and time which is impossible due to only 2 being able to be scheduled for a session at a time. I inquired about pay which was very shady between every staff I asked. One Person Jose, told me 24-48 hours for pay and stated that I would receive what is called an annotation follow up for the study via PM night team. I've done 2 studies already started on October 7th and received no follow up and hardly any communication.Then I received an email today stating that I have to make sure I'm registered which they saw that I was. Was told that they process payments on the 10th and 25th of every month, this is a gig. Not a regular 9-5. Why wasn't I told ahead of time before any study started, what my pay schedule would look like. Very unfair. I don't want to further anything with this company

I started from lionbridge.com and clicked “Join our Team” which took me to careers.lionbridge.com and found the job I’m looking for which opened a registration page……where you had to input all your personal information including Social Security Number…….. This is a red flag 🚩 Most job websites only required verifying your email and phone numbers so they will contact you if your initial profile matches their needs…… but this one asks for your personal information upfront……SCAM SCAM SCAM

Alice Sharon from “lionbridge” told me I had to translate a 100 page PDF in 3 days. Firstly, she said “KINDLY SUBMIT THE FELLOWING REQUIREMENTS Email: Country: Name: Age: Profession: Method of Payment:”, then she told me their company was called “Phoenix Media inc” when before she said “Lionbridge”and that they’ll give me the payment through their server, not a direct bank transfer. Everything looked like a scam so I searched online and I found this page. I sent her a screencapture saying “I don’t want to work with you” and automatically she deleted the picture she had and blocked me which shows IT’S A SCAM. Be careful.