LINSY HOMEReviews of linsyhome.com

The couch we bought 3 years ago isn't made anymore so we can't buy add on pieces and all the current fabrics are different so we can't even buy a fabric match set.

All the boxes did not arrive and the texture of the couch is horrible

Didn't receive the full order and received stained cushions upon opening the packages with no damage to the outside of the packages just stained cushions on the inside.

Package never shipped, they claimed fedex is backed up from holidays. Seems like a scam.

We ordered the Rubik V in Linen. It arrived quickly, and it was relatively easy to put together. The blue things that keep the seats/ottomans in place are not nearly as easy to get in as the videos make it seem. The spacing between them and the way the fabric sits over the holes is very inconsistent; a few did slide right in, but others took work, wiggling, and forcing. The biggest issue is that the stitching is awful. We have several cushions that arrived with loose stitching, loose strings, with holes in them allowing the filling to come out, and the stitching around a zipper for a seat cover is separating with several of them loose. Same with the pet modules, the stitching was loose in every cushion, and each cushion looked like they had an ink stain on them. I reached out to Linsy Home about the issues over a week again and am still waiting on a response.

I strongly regret this purchase and want to share my experience so others can make an informed decision. From day one, this couch never delivered the advertised “cloud-like” comfort. The pillows do not properly fluff or stay in place and never fully fill the covers, which makes the couch uncomfortable and poorly supported. After washing the covers in cold water as instructed, the fabric began to pill significantly—clear evidence of low-quality material. The fabric is also rough and itchy, not soft or premium as advertised. I contacted customer support multiple times with little success. Eventually, the brand reached out directly and told me my order had been escalated, prioritized, and that compensation would be reviewed. I provided detailed photos and explanations documenting the pilling, pillow issues, and overall lack of comfort. They acknowledged the problems and promised to follow up. That follow-up never happened. Instead, I later discovered that the brand had blocked me. Blocking customers does not change real experiences or honest reviews. To be transparent, this company also enforces a 20% return fee, which feels especially concerning given the quality issues. While I take responsibility for not catching this policy sooner, brands that truly stand behind their products typically do not penalize customers for returns—especially when the product does not perform as advertised. My biggest takeaway: do not rely solely on influencer promotions. Based on my experience, this couch is not worth the price, and the post-purchase support does not reflect a customer-first brand. In hindsight, I should have spent more upfront and purchased from brands like @anabei.home or @cozey, which offer clear trial periods and stand behind their products. I hesitated due to the price and regret it now. Comfort after a long day is not something you should have to compromise on. Learn from my mistake. Don’t be me. @linsyhome_official #mylinsyhome

I am missing a package and I have had difficulties having them send the missing piece. I like the couch but the customer service on resolving this has been horrible and frustrating.

I’m still waiting on a return label to process my return. It’s been four days. And at 5:30 pm Im assuming 5 days and then the weekend will make it a full week of trying to return a product I cannot use. Ive provided photos and been communicating with customer service. I truly regret purchasing anything from linsy home and will tell everyone to purchase elsewhere.