LINSY HOMEReviews of linsyhome.com

The quality and size of the pieces are not at all what is advertised. Additionally, there are stains on 3 of the pieces. I have been trying to reach them for 2 days to find out how to initiate a return, and they haven't responded to my email, and no one answers the phone number listed on their Facebook page.

That fabric is rough and the cushions hard. I swear the reviews must be fake. If they accepted a return without a fee I would send it back pronto! It’s not worth it! I don’t know what to do with this massive pit sectional that hate!

I bought a mattress from this site. Upon receipt, it didn't match the description on the Linsy site at all. I made a complaint on 3/14/2025, and customer service still gives me the same answer and doesn't give me a return procedure. They refuse to refund me. Avoid this site, don't order. I can't give zero stars, too bad

I purchased my Rubik III modular sofa in December. When I assembled the sofa, it was easy enough for one person. The back sections did not fit properly, with as much as one full inch gap at the top. While it did stay in place, the opening poses the risk of injury of a child getting a hand stuck, or even a pet, getting a leg caught. I reached out to the company - their customer support is HORRID! There is ZERO phone support, just email and they kept asking me for MORE pics, One back section, it seemed the location of the screws was incorrect. They sent me a replacement piece but when that didn't resolve the issue, they told me that they felt it was the base, which, they expected me to send that back "in the original box and packaging" which was LONG GONE, but also, at my own expense. I would not have a couch until they got around to sending the new piece. I asked SEVERAL TIMES to ship me the replacement piece and provide me with a shipping label and I could use the box they send the replacement part in - their excuses were IDIOTIC! This was March, and they were just dragging it on and on – not resolving the problem, and expecting me to pay to ship back their inferior product and leaving me with little confidence that they would ship back a replacement. Growing increasingly more disgusted and frustrated with this, I asked them to refund the cost of one of the ottoman pieces, and I would walk away. They agreed, however, they asked me to consider removing the bad review I had left them on this site. I felt like I would not have gotten the refund, if I did not agree to remove the review. I did get the refund, but it angers me that by removing the review, it made the company look better than they actually are - and it does not eliminate potential liability of their company if there was an injury. My suggestion, spend a little more money, buy a different brand. POST RESPONSE: Their response is NOTHING SHORT OF A MISREPRESENTATION OF FACTS! Their AGREEMENT to refund MY REQUESTED amount, was ONLY after nearly 3 full months of arguing with them about the back section not fitting properly. Yes, they did refund money, ONLY AFTER THEY WANTED ME TO RETURN A PIECE AT MY OWN EXPENSE, AND WAIT FOR A REPLACEMENT. Would happily show pics of their low quality product!! New update 3/26 - they opened a new service ticket after they discovered that I had returned here to leave a new review. Also upset that I left a negative review and reminded me of their warranty. I NEVER told them that returning the item was not an option, just that it should not be at my expense. I asked that I be sent shipping labels for each of the 5 pieces and the cost of purchasing boxes to ship back what I paid for. Well, crickets!! From the looks of other reviews, I am not alone in the disappointing experience with this company. RESPONSE TO 3/29/25 - YOU NEVER STATED THAT YOU WOULD PAY FOR ME THE RETURN OF THE COUCH!!! I HAVE YET TO RECIEVE THE SHIPPING LABELS OR FUNDS TO PURCHASE BOXES TO RETURN THE COUCH- OTHERWISE, IT WOULD HAVE BEEN OUT THE DOOR!!! I WAS TOLD TO RETURN, WHAT YOU FELT WAS THE PART CAUSING THE ISSUE - IN THE ORIGINAL BOX AND PACKAGING - AT MY EXPENSE!!!! I DO NOT HAVE THE BOXES THEY CAME IN!!!! I ASKED YOU TO SEND THE REPLACEMENT PART SO THAT I COULD USE THAT BOX TO RETURN THE PIECE YOU THINK IS BAD!!! I COULD USE THE SAME BOX TO RETURN THE M PART. YOU SAY YOUR PRODUCT HAS A WARRANTY - PROVE IT, AND PROVIDE ME THE LABELS, AND $150 TO PURCHASE BOXES AND I WILL RETURN THE ENTIRE COUCH. STOP WASTING MY TIME AND STOP LYING ABOUT WHAT YOU HAVE DONE TO RESOLVE THIS ISSUE - YOU ARE LUCKY THEY DONT ALLOW FOR PICS ON THIS SITE!!

They won’t publish my review on their website. This is my 4th attempt at writing a review. I received 3 ottomans instead of 3 seats to complete my couch. It took weeks to finally receive what I ordered. Customer service only emails once a day between 1:30am to 5:30am. They required I send them a bunch of pictures and the shipping labels which would’ve been fine if they responded more than once a day. So after a lot of back and fourth I finally was told they’ll ship my missing furniture. The couch is good now that it’s all together but I won’t be ordering from here in the future. Terrible customer service and delivery but couch is decent.

We placed an order in November 2024 and are STILL missing in January if 2025. Customer Service is NOT HELPFUL. We placed an additional order and it doesn't line up. Couch is decently comfortable but requires throw pillows. A single piece is a little too short to sit in but great with an ottoman in front.

We have had the worst experience with FedEx delivering the couch. We were told we had to be home for the deliver and were notified four times it was being delivered and then “sorry we missed you” yet they never attempted to deliver. We tried to get ahold of someone at Linsy’s with no luck. It has been a pretty frustrating experience.

Well my order never showed up