linetics.comReviews of linetics.com

This company has the WORST customer service I have ever encountered. I placed an order on Nov 24, 2020, my credit card was charged $42.50 on Nov 24, 2020 and on Dec 23, 2020 I still had not received my order. I spent hours digging around on the Internet to find a way to contact them. Once I found their website, they promise "24/7 support." To this day, I have left 15 messages via this "support," and at least 10 voice mail messages AND HAVE NEVER RECEIVED A RESPONSE from them. It wasn't until I found their legal representation on the Internet (Sublime Legal in Phoenix, AZ) and called them to inquire about their relationship with Linetics. Mysteriously, the next day I received a shipping notification, with a tracking number and an invoice for $29. I have left additional messages inquiring about the cost difference, still no response. What I have received are multiple email promotions from them - sometimes within minutes of each other. Can't wait to see what their response time will be when I try to unsubscribe from their emails, which I am saving at this point to prove harassment. These people do not deserve to be in business and I strongly recommend to not purchase anything from their site. If you search the Internet, you will be dismayed at the number of bad reviews you will see.

I edited this review on January 16, 2020. Please read the whole thing. Need better customer service! We ordered these magnetic sticks and balls from Linetics LLC Scottsdale AZ, for our daughter on December 11. We have been waiting 3 weeks and haven't received anything! They haven't responded to any of our emails asking about the status of our order. They never answer the phone 😡 and I have called several times! They charged our card for payment without even shipping our order. We asked for a refund since we never received anything, and they haven't responded at all. I am editing my original review because this company did eventually email us and ship our order which we received in good condition. Just 5 weeks later😬 but they said they were really swamped and had issues because of Covid lockdowns etc. So that's understandable. It would help if they didn't send 2 or 3 marketing emails a day during the weeks we were waiting for our order, but maybe those were automated so...

I placed my order for Linetics 189 pcs. Ball and Sticks December 12. The order has never been shipped according to tracking info on Linetics website. They do not respond to emails and the phone number will not go through. A response from the company would be very much appreciated. Hopefully, this isn't the way Linetics conducts business and there is an explanation for the toy having never been shipped.

Ordered a product from them on 11/28 and have not received it. I have now asked my credit card company to investigate and take the charge off my card.

Ordered a product at the beginning of December. They advertise fast shipping and delivery. However almost 4 weeks later my order still hasn't shipped, they don't answer emails and the tel number doesn't seem to exist. Awfull experience.

I ordered "magic sticks and balls" from Linetics on Dec 11. They advertise shipping within 5 days, and said that even in the holidays the maximum time it would take is two weeks. I have yet to receive the products, and Linetics has not responded to any of my messages, and the phone number on their website is not a real number.